Hotline Coordinator, Cairo 38 views0 applications

Fixed Term Egypt Administration Print


POST TYPE: National

Vacancies: 4 in Greater Cairo

Contract type: Fixed term

Starting Date: 1st of April 2018

Child Safeguarding:

Level 3 – the responsibilities of the post may require the post holder to have regular contact with or access to children or young people.

ROLE PURPOSE: This position is to assure on time quick and effective response to all emergency calls and provision of accurate info regarding the inquiries, in compliance with SC and UNHCR guidelines for emergency referrals, and documenting each received call and its response.

Under the direct supervision of Health Officer for emergency cases the Hotline Coordinator will be responsible for managing the incoming calls, considering ZERO missed call , being informed by hotline coordinator, close following up of the admission, service provision, case progress, and discharge processes, and providing the field reports.

Reports to: Senior officer for emergency cases.

Dimensions: Save the Children International works in 13 regions in Egypt with a current staff complement of approximately 250+ staff and current expenditure of approximately US $8 million each year.

KEY AREAS OF ACCOUNTABILITY:

Project Implementation

  • Responds to all emergency calls received on the emergency line.
  • Refers the patients according to the medical case to closest healthcare provider considering public hospital as 1st choice, if not applicable; the closest appropriate contracted healthcare provider according to the medical intervention needed and incompliance with SC and UNHCR guidelines for referral of emergency cases.
  • Communicates a clear message to the patient and/or his/her companion that if he decided to refer himself to another hospital he will not be reimbursed for the medical services according to UNHCR policy.
  • Communicates on spot with Care Coordinator for emergency in the respective governorate to inform him the PT name, phone NO., medical condition, and the action taken.
  • Refers the non-emergency cases accordingly to respective hubs or related partner.

Reporting and documentation

  • Registers the patient’s essential data (PT name, UNHCR Reg. NO., governorate, nationality, age, sex, phone NO., Hub), diagnosis, and the medical condition in emergency data sheet
  • Registers on spot, the action taken in emergency Data sheet
  • Records the follow up of the emergency case in emergency data sheet
  • Record all non-emergency responses.
  • Prepares and presents the monthly report to Senior Officer for Emergency Cases

SKILLS AND BEHAVIOURS (our Values in Practice)

Accountability:

  • Holds self-accountable for making decisions, managing resources efficiently, achieving and role modeling SCI values
  • Holds the team and partners accountable to deliver on their responsibilities – giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved

Ambition:

  • Sets ambitious and challenging goals for themselves, takes responsibility for their own personal development
  • Widely shares their personal vision for SCI, engages and motivates others
  • Future orientated, thinks strategically

Collaboration:

  • Builds and maintains effective relationships, with their team, colleagues, members and external partners and supporters
  • Values diversity, sees it as a source of competitive strength
  • Approachable, good listener, easy to talk to

Creativity:

  • Develops and encourages new and innovative solutions
  • Willing to take disciplined risks

Integrity:

  • Honest, encourages openness and transparency

QUALIFICATIONS AND EXPERIENCE

  • Bachelor degree of Medicine,
  • Experience in Emergency Medicine is strongly preferred.
  • Strong Stress management
  • Strong government relations and networking skills is a plus
  • Previous work with refugees/asylum seekers is a plus.
  • Report writing skills in English required.
  • ·Good knowledge of Child Safeguarding will be an added advantage
  • Commitment to Save the Children International values
  • Highly developed interpersonal and communication skills

More Information

  • Job City Cairo
  • This job has expired!
Cairo Save the Children
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Save the Children

Save the Children believes every child deserves a future. Around the world, we give children a healthy start in life, the opportunity to learn and protection from harm.

We do whatever it takes for children – every day and in times of crisis – transforming their lives and the future we share.

The Save the Children Fund, commonly known as Save the Children, is an international non-governmental organization that promotes children's rights, provides relief and helps support children in developing countries.

It was established in the United Kingdom in 1919 in order to improve the lives of children through better education, health care, and economic opportunities, as well as providing emergency aid in natural disasters, war, and other conflicts.

In addition to the UK organisation, there are 29 other national Save the Children organisations who are members of Save the Children International, a global network of nonprofit organisations supporting local partners in over 120 countries around the world.

In 2015, we reached over 62 million children directly through our and our partners' work.

Save the Children has led global action on children’s rights for more than 90 years.

1919 Eglantyne Jebb established the Save the Children Fund to feed children facing starvation after the First World War

1924 the League of Nations adopted Eglantyne’s charter on children’s rights

1939–1945 During the Second World War, we worked to safeguard children directly affected by the war. We continue to do this in conflict-affected regions

1977 A number of Save the Children organisations formed an alliance to coordinate campaigning work to improve outcomes for the world’s children, sowing the seeds for Save the Children as a single global movement for children

1989 The United Nations General Assembly adopted the Convention on the Rights of the Child.

194 countries have signed up to this legally binding convention

2004–2009 Save the Children’s largest humanitarian operation, in response to the Indian Ocean tsunami. Our tsunami response programme received funding of US$272 million, largely through generous donations

2009 Save the Children launched EVERY ONE, our largest ever global campaign, to prevent millions of mothers and young children from dying

2012 Our work once again touched the lives of over 125 million children worldwide and directly reached 45 million children.

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More jobs from Save the Children
0 USD Cairo CF 3201 Abc road Fixed Term , 40 hours per week Save the Children POST TYPE: NationalVacancies: 4 in Greater CairoContract type: Fixed termStarting Date: 1st of April 2018Child Safeguarding:Level 3 - the responsibilities of the post may require the post holder to have regular contact with or access to children or young people.ROLE PURPOSE: This position is to assure on time quick and effective response to all emergency calls and provision of accurate info regarding the inquiries, in compliance with SC and UNHCR guidelines for emergency referrals, and documenting each received call and its response.Under the direct supervision of Health Officer for emergency cases the Hotline Coordinator will be responsible for managing the incoming calls, considering ZERO missed call , being informed by hotline coordinator, close following up of the admission, service provision, case progress, and discharge processes, and providing the field reports.Reports to: Senior officer for emergency cases.Dimensions: Save the Children International works in 13 regions in Egypt with a current staff complement of approximately 250+ staff and current expenditure of approximately US $8 million each year.KEY AREAS OF ACCOUNTABILITY:Project Implementation
  • Responds to all emergency calls received on the emergency line.
  • Refers the patients according to the medical case to closest healthcare provider considering public hospital as 1st choice, if not applicable; the closest appropriate contracted healthcare provider according to the medical intervention needed and incompliance with SC and UNHCR guidelines for referral of emergency cases.
  • Communicates a clear message to the patient and/or his/her companion that if he decided to refer himself to another hospital he will not be reimbursed for the medical services according to UNHCR policy.
  • Communicates on spot with Care Coordinator for emergency in the respective governorate to inform him the PT name, phone NO., medical condition, and the action taken.
  • Refers the non-emergency cases accordingly to respective hubs or related partner.
Reporting and documentation
  • Registers the patient's essential data (PT name, UNHCR Reg. NO., governorate, nationality, age, sex, phone NO., Hub), diagnosis, and the medical condition in emergency data sheet
  • Registers on spot, the action taken in emergency Data sheet
  • Records the follow up of the emergency case in emergency data sheet
  • Record all non-emergency responses.
  • Prepares and presents the monthly report to Senior Officer for Emergency Cases
SKILLS AND BEHAVIOURS (our Values in Practice)Accountability:
  • Holds self-accountable for making decisions, managing resources efficiently, achieving and role modeling SCI values
  • Holds the team and partners accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved
Ambition:
  • Sets ambitious and challenging goals for themselves, takes responsibility for their own personal development
  • Widely shares their personal vision for SCI, engages and motivates others
  • Future orientated, thinks strategically
Collaboration:
  • Builds and maintains effective relationships, with their team, colleagues, members and external partners and supporters
  • Values diversity, sees it as a source of competitive strength
  • Approachable, good listener, easy to talk to
Creativity:
  • Develops and encourages new and innovative solutions
  • Willing to take disciplined risks
Integrity:
  • Honest, encourages openness and transparency
QUALIFICATIONS AND EXPERIENCE
  • Bachelor degree of Medicine,
  • Experience in Emergency Medicine is strongly preferred.
  • Strong Stress management
  • Strong government relations and networking skills is a plus
  • Previous work with refugees/asylum seekers is a plus.
  • Report writing skills in English required.
  • ·Good knowledge of Child Safeguarding will be an added advantage
  • Commitment to Save the Children International values
  • Highly developed interpersonal and communication skills
 2018-03-21

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