Background
The ICLA Social Support position supports NRC’s established Information, Counselling and Legal Assistance (ICLA) programme in Karsadula and Guradhamole IDP sites and surrounding host communities. Working at the field-support level under the supervision of ICLA Officers, the role assists with community outreach, beneficiary communication, administrative support, and awareness activities. This position contributes to the effective day-to-day implementation of ICLA services while ensuring compliance with NRC procedures and donor requirements.
Role and Responsibilities
The purpose of the ICLA social support position is to assist with the day-to-day implementation of the Information, Counseling and Legal Assistance (ICLA) Karsadula and Guradhamole IDP sites and the surrounding host community.
Generic Responsibilities
- Ensure adherence to NRC policies and donor requirements in daily tasks
- Share feedback with supervisors on challenges encountered during activities
- Cooperate with relevant partners and local authorities as directed by supervisors
- Support ICLA officers in implementing delegated ICLA programme activities according to the plan of action
- Assist in identifying and registering beneficiaries as instructed by ICLA staff
- Demonstrate commitment to NRC’s mission, vision, and values
Specific responsibilities:
- Assist as a point of contact between the community and ICLA staff, by relaying information as guided by the ICLA Officer.
- Support the organization of mobile group information sessions (e.g., preparing materials, registering participants, arranging venues) under the guidance of ICLA officers.
- Assist in maintaining communication records with beneficiaries, including updating contact lists and tracking sheets.
- Support administrative aspects of case management, including filing, data entry, and organizing documents, as instructed.
- Support logistical arrangements for community outreach and awareness activities, including venue setup, participant registration, and distribution of IEC materials under the supervision of the ICLA Officer.
- Maintain organized records of documents, meeting notes, and routine letters as instructed by the ICLA Officer.
- Follow ICLA policies, donor agreements, work plans, budgets, and procurement plans in daily support tasks.
- Adhere to NRC’s Human Resource, Financial, Logistics & Security policies and procedures.
- Any other task relevant to the position as requested by the line manager.
Generic professional competencies
- Grade 12/diploma and above
- Basic communication and interpersonal skills
- Ability to follow instructions, organize tasks, and meet deadlines
Context-related skills, knowledge, and experience
- Some experience supporting community mobilization or similar activities in a humanitarian/ recovery context is an asset
- Basic experience interacting with community members and local authorities is an asset
- Basic administrative and record-keeping skills
- Fluency in English and local language skills will be considered an asset
Personal Qualities:
- Good interpersonal skills
- Ability to work as part of a team
- Willingness to learn and follow guidance
- Flexible and adaptable
- Basic communication skills
- Positive and respectful attitude
Behavioural competencies
- Working cooperatively with others and building positive working relationships
- Communicating in a clear and respectful manner
Application procedure
Qualified and interested candidates who meet the above requirements are invited to submit their application letters, along with an updated curriculum vitae (CV) that includes a daytime telephone number and contact details for three work-related referees. Please attach photocopies of your most relevant educational certificates, testimonials, and work experience documents and copy of kebele ID. All applications must be submitted no later than 5:00 PM on 08 June 2026.
NB: only shortlisted candidates shall be contacted.
“Female candidates are strongly encouraged to apply and on-the-job training will be provided!”
NRC only advertises job openings in the organization website through Ethiojobs, and any advertisements published on other websites or social media do not represent our organization.
More Information
- Job City Somalia
