Job Title: ICT Officer
Reports to: Human Resource Manager
Direct Reports: None
Closely Work With: All staff
Job Location: 1 position in Nairobi County (Candidates must be legally entitled to work in Kenya at the time of application – National Position)
Contract Details: Fixed term – 12 months
Salary Range: Base Salary: Kes 150,616 per month
Housing Allowance: 15% of the base
Job Purpose:
Ensure ICT systems in Concern Kenya are functioning smoothly and efficiently in compliance with the Organisation’s strategy, policy, and standards.
Main Duties and Responsibilities
Key responsibilities:
- Provide strategic direction for ICT needs in the country programme.
- Align ICT policies and procedures to international standards.
- Ensure the organisation derives maximum value for money from its ICT investment.
- Provide continuous and effective ICT solutions to the organisation.
- Keep abreast of current ICT trends and standards and provide direction and advice based on knowledge and understanding of current technologies/ICT trends within the market
- Keep up to date with Artificial Intelligence (AI) advancements and evaluate how AI can be integrated to improve the organization’s ICT operations and efficiency.
- Ensure that all staff in the organisation’s offices have adequate and appropriate ICT skills.
- Ensure that all computer users are provided with adequate and appropriate training based on the needs identified.
- Perform ICT reviews in field offices to ensure the systems are working as per defined standards and procedures.
- Participate in the piloting of ICT projects and contribute towards any ICT initiatives.
- Liaise with the ICT team in the head office and the region to ensure that systems are accessible and running smoothly.
- Support the Country transition to a new Enterprise resource Planning (ERP) system
- Periodically update line managers and senior management team on developments in telecommunications issues in the country to improve connectivity as well as reduce costs of connectivity.
- Installation, configuration and maintenance of all ICT and communications equipment.
- Be the lead person in fostering ICT innovation within the Country office
Specific Responsibilities:
ICT Strategy and Policy:
- Implement ICT Strategy and Policy in Kenya.
- Formulate and implement country ICT plans, based on impact within the Country Programme framework.
- Sensitize country staff to changes and improvements in technology.
- Proactively understand the software needs of the country and manage and supervise the implementation through the use of contractors (where appropriate).
- Proactively understand the ICT needs of the communities served by the organisation and implement systems so that ICT can be used as an instrument of development and for evaluating the impact of the organisation.
Others
- Adhere to and promote the standards outlined in the Concern Code of Conduct and associated policies to their team, beneficiaries, and be committed to providing a safe working environment
- Take all possible measure to meet Core Humanitarian Standards (CHS)
- Any other duties as assigned by the Line Manager
Person Specification
Minimum Education, Qualifications & Experience Required:
- A degree in ICT (or equivalent qualification from a technical institution or substantial working experience in ICT domain)
- At least 3-4 years of experience working in ICT Support, ICT project planning and helpdesk administration environment
- Excellent knowledge of Computers and related hardware and ability to troubleshoot and resolve hardware and software-related problems.
- Good Knowledge of Windows 2008/2012/2016/2019 server, windows 10/11
- Good knowledge of software programming and application development including mobile apps.
- Good Knowledge in virtualisation and VMware server/client working environment.
- Knowledge in ICT-hosted solutions and cloud-based services especially Windows Azure, Office 365, and other platforms such as IaaS, SaaS, and PaaS.
- Knowledge on ICT4D-related project methodologies and best practices.
- Knowledge is SQL servers and SharePoint services
- Knowledge on Digital Data gathering techniques.
Desirable
- Experience in user-centred design (UCD) approach in supporting Information systems designs.
- Experience in organisational ICT project planning and implementation.
- Good interpersonal skills;
- Ability to provide training for small groups based on needs.
- Experience in ICT planning and budgeting is desirable
- Ability to work independently as well as a team
- Good communication skills at the local and international levels.
Preference will be given to candidates who possess the following:
- Good computing and report writing skills
- Be able to work independently, as well as in a team
- Be willing to accept responsibility and to show good judgment, initiative, and resourcefulness
- High integrity and demonstrated ability to follow standards and policies
- Ability to work in a systematic and organized manner and to tight deadlines
- Energy to work and sometimes long hours
- Positive attitude and willingness to learn
- Fluent in both spoken and written English and Kiswahili. Fluency in local language/s skills is an added advantage.
Competencies required:
- Communicating and working with others
- Delivering results
- Individual leadership
- Creativity and innovation
Safeguarding at Concern: Code of Conduct and its Associated Policies
Concern has an organisational Code of Conduct (CCoC) with three Associated Policies; the Programme Participant Protection Policy (P4), the Child Safeguarding Policy and the Anti-Trafficking in Persons Policy. These have been developed to ensure the maximum protection of programme participants from exploitation, and to clarify the responsibilities of Concern staff, consultants, visitors to the programme and partner organisation, and the standards of behaviour expected of them. In this context, staff have a responsibility to the organisation to strive for, and maintain, the highest standards in the day-to-day conduct in their workplace in accordance with Concern’s core values and mission. Any candidate offered a consultancy opportunity with Concern Worldwide will be expected to sign the Concern Code of Conduct and Associated Policies as an appendix to their consultancy contract. By signing the Concern Code of Conduct, candidates acknowledge that they have understood the content of both the Concern Code of Conduct and the Associated Policies and agree to conduct themselves in accordance with the provisions of these policies. Additionally, Concern is committed to the safeguarding and protection of vulnerable adults and children in our work. We will do everything possible to ensure that only those who are suitable to do consultancy work or volunteer with vulnerable adults and children are recruited by us for such roles. Subsequently, being hired as a consultant with Concern is subject to a range of vetting checks, including criminal background checking.
Concern’ is the trading name of ‘Concern Worldwide’, a company limited by guarantee, registered number 39647; registered charity number CHY 5745, registered in Ireland, registered address is 52-55 Lower Camden Street, Dublin 2, Ireland. Follow Concern online: www.concern.net
How to apply
Interested candidates, who meet the above requirements, should send a detailed CV with three referees and Cover Letter Only to [email protected] with the subject of the email as ‘ICT Officer’ on or before Wednesday 4th February 2026. Only short-listed candidates will be contacted for interview.
Concern Worldwide is an equal opportunity employer and does not charge a fee at any stage of the recruitment process (for application, written test, interview, training, medical examination etc.) nor act through recruitment agents. This is applicable for all opportunities including staff and interns.
Your Personal Data
During this job application, you will provide Concern with your personal data. Concern takes its responsibilities towards this personal data very seriously and is committed to complying with all relevant data protection legislation.
Concern receives a substantial amount of funding from external donors each year. Increasingly donors are introducing requirements whereby future funding is conditional on ensuring that the name of any employee or volunteer (existing or new), does not appear on terrorism lists generated by the European Union (List of person, groups and entities to which Regulation (EC No. 2580/2001 applies), the US Government (Office of Foreign Assets Control list of specially designated Nationals and Blocked Persons) and the United Nations (Consolidated List). Any offer of employment (either paid or voluntary) with Concern Worldwide will only be made following a successful clearance check being conducted on the applicant and such checks may be updated periodically during the course of the period of employment.
By submitting a formal application for paid or voluntary employment to Concern, you agree to Concern carrying out a clearance check as outlined above and that Concern will not proceed to recruit you should your name appear on any of the aforementioned lists
In certain circumstances, donors may request that personal data relating to employees to work on the activities that they fund be provided directly to them – so that they can perform their own counter terrorism checks. This may involve transferring some basic personal data outside the EEA. It will be a condition of your employment contract that Concern be allowed to share this information with institutional donors for these purposes.
For additional information please consult our website or contact the Human Resource Division in our Head Office.
You have certain rights under data protection legislation. For more information on how to exercise those rights please visit www.concern.net/about/privacy
Please only apply for this position if you are satisfied with the proposed processing of your personal data as outlined above.
