Information Technology Assistant
Egypt
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Job Description
Title: Network Security, IT Assistant: Egypt Country Office
TEAM/PROGRAMME: IT Unit
LOCATION: Cairo main office & 20% out of main office visits (to hubs & Alex office, Upper Egypt offices)
GRADE: 5
POST TYPE: National
ChildSafeguarding:
Level 3 – the responsibilities of the post will require the post holder to have rare contact with or access to children or young people.
ROLE PURPOSE:
Under the general technical supervision of the IT Officer, the IT Assistant for network security will administrate the firewalls, network switches modems routers, troubleshoot Internet service and building good relationship with our ISPs, will troubleshoot all IT equipments including laptops, desktops, printers, scanners, multifunction machines, switches, …etc, receive the IT procured equipments, install needed
software and configure it as proper, procuring IT equipments including inspecting prices, inspecting specifications against the needed function and building good network with the IT companies, participate in troubleshoot our Electronic Systems accessibility, AMS, FMS, OneNet.
Reports to: IT Officer (at Cairo_Maadi main office)
Dimensions: SCEgypt CO has main office at Cairo, field offices, Alex office, Aswan, Upper Egypt (include Assiut, Minia & Beni Suef), & Hubs, in addition to activities in other governorates.
Staff directly reporting to this post: None
KEY AREAS OF ACCOUNTABILITY:
- Configure & administrate the firewalls in the main office, field offices and hubs.
- Configure & administrate the network switches in the main office, field offices and hubs.
- Ensure the Internet service is compliant with “BW/users” SCI requirements,
- Ensure the ISP is committed Internet speed and contention ratio,
- Installs and maintain the network equipments and administrate the Users authority levels according to the country office’s IT Policies.
- Ensure the Jira ticketing system KPIs in line with the required timeline rates,
- Administrate, and maintain the user’s software updates and hot fix
- Administrate, monitor and maintain the CO’s
- Hardware and Software protection to, protect the network from external hackers, spam, Adware, and spyware.
- Determines the IT needed for projects/departments and estimate properly with cost effectiveness for the IT equipments
- Maintain the IT equipments database,
- Ensure the IT equipments Database is updated on spot upon any changes,
- Installation and configuration & maintaining the information technology assets (Hardware, Software, Systems) ensure the working conditions and distortion recovery.
- Administrate day to day hardware, network and infrastructure equipments required troubleshooting including laptop, desktops, printers, data shows, networks switches, routers etc,
- Configures the clients Email and SCI applications/platforms.
- Maintains and configure the email client software updates and hot fixes.
- Participate in the IT equipments purchasing, including the technical specs, estimated prices, committee meeting as a technical member, receiving the equipments and making all the required configuration and setting up.
- Searching the internet for programs and solution to support the overall functions of the projects and departments.
- Maintaining communication & Internet connections, including routers, , wireless access points, switches, …,etc.
- Configure the CO’s new computers, printers…etc configuration and installation processes.
- Administrate and troubleshoot the network issues and provide solutions.
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- Ensure the encryption solution in place and configured for all computers,
- Ensure the MFA mechanism is running smoothly,
- Managing SCI Egypt CO newcomers & leavers IT tasks
- Ensures low record for downtime,
- Ensure all network devices has the most updated firmware and batches,
- Prepare the IT needed equipments and deliver it to the new comer, eaLyAgi BVUcJh
- Analyses the offers received from the vendors considering price and quality
- Builds a strong network relationship with the vendors
Budget Management Support
- Handling the needed IT equipments according to the available budget from the different projects.
Partnership and Capacity Building
- Regular communication with all SCEgypt colleagues’ offices offer technical support, advice and orientation & induction.
Documentation.
- Maintain the IT equipments Inventory list and asset receipt form making the required tracking systems and the required updates in time,
Collaboration and Networking
Build a good network with all IT companies, ISPs & partners.
Working as Focal Person at field level
- Provides support to all, main, field offices and hubs staff.
SKILLS AND BEHAVIOURS (our Values in Practice)
Accountability:
- Holds self accountable for decisions, managing resources efficiently, achieving and modelling SC values
- Holds the team and partners accountable to deliver on their responsibilities – giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved
- Holds self accountable for beneficiaries’ satisfaction
Ambition:
- Sets ambitious and challenging goals for themselves (and their team), takes responsibility for their own personal development and encourages others to do the same
- Widely shares their personal vision for Save the Children, engages and motivates others
- Future orientated, thinks strategically
Collaboration:
- Builds and maintains effective relationships with their team, colleagues, members and external partners
- Values diversity, sees it as a source of competitive strength
- Approachable, good listener, easy to talk to
Creativity:
- Develops and encourages new and innovative solutions
- Willing to take disciplined risks
Integrity:
- Honest, encourages openness and transparency
QUALIFICATIONS AND EXPERIENCE
- University degree in Communications/Computer Engineering, IT, or relevant area
- Two to Four years’ experience in the same field.
- Excellent knowledge of
computer programmes, particularly Word, Excel, Outlook, Power Point and simple database programmes.
Very good written and verbal
- communication, presentation and representation skills and ability to work collaboratively as part of a team
- Must be able to travel for field offices work when needed (40% level of effort).
Date of issue: September 2024 Author: Medhat Abdelgabe
More Information
- Job City Cairo
