Information Technology Associate 284 views0 applications

Title:                           Information Technology Associate

Location:                    Maiduguri, Borno

Supervisor:                IT Officer

Project Description:

Northeast Nigeria is currently facing a growing humanitarian crisis with a vast number of Internally Displaced Persons in need of emergency assistance. These IDPs are living among host communities, lacking access to livelihoods and resources, ultimately leading to unprecedented levels of malnutrition and food insecurity. FHI 360 has been working in Nigeria for over 30 years and is now expanding activities in Borno state to respond to the IDP crisis.

FHI 360 is expanding its expertise by responding to this humanitarian crisis through integrated WASH, Health and Protection interventions

Basic Functions:

The IT Associate will provide support and maintenance to the Borno State Office computer equipment and network infrastructure to ensure stable operations. S/he will assist the IT Officer in implementing new IT solutions to improve business efficiency and productivity and will maintain/support implemented systems to ensure high end-user satisfaction.

Duties and Responsibilities:

• Assist in monitoring and troubleshooting Server Systems and Networks, automated backup and restore operations and mission critical applications such as email, file/print services and other line of business applications to allow IT respond proactively to emerging problems and perform ongoing IT “housekeeping” functions.
• Perform installations of operating systems, layered products, and third party products for multi-user computer systems that host corporate applications, databases and websites.
• Assist and perform software installations and upgrades as required.
• Assist in providing IT training on a periodic basis to project staff as assigned by manager.
• Perform daily and periodic backups of all data on the servers.
• Ensure communication devices (mobile phones, walkie talkies, CODAN radios, satellite phones) are working properly.
• Ensure timely updates to Server and Client Systems. Study and apply Security patches and other updates or service packs as required by supervisor.
• Provide on-going training to end-users and update of user manuals.
• Perform other duties as assigned.

Knowledge, skills and abilities:

• Ability to work with others and to develop and maintain compatibility among project staff, subcontractors, and recipients of assistance.
• Communicate effectively with all levels of personnel on hardware and software needs.
• Advanced knowledge of Windows Server administration and Networking including Active Directory, Network Services – Dynamic Host Configuration Protocol (DHCP), Domain Name System (DNS) etc.
• Advanced knowledge and experience with Microsoft Office and performance monitor applications.
• Advanced knowledge of Software Engineering, Software Development, Analysis, Project Management and Database development. Strong Competency in developing and debugging applications in languages/platforms including but not limited to C#, ASP.Net, PHP, Microsoft SQL, MySQL etc.
• Advanced knowledge and experience of web based, client/server and mobile applications.
• Perform detail-oriented work with a high level of accuracy.
• Excellent written, oral and interpersonal communication skills with ability to work as a team member.
• Ability to plan and prioritize own work under tight deadlines, as well as to work on own initiative and as a member of a team.

Qualifications and requirements:

• BS/BA degree in Engineering, Information Technology, Computer Science or its recognized equivalent with 3 – 5 years post national youth service relevant experience.
• Or MS/MA Engineering, Information Technology, Computer Science or its recognized equivalent, and 1 – 3 years post national youth service relevant experience.
• Candidate must possess Microsoft Certified Systems Engineer (MCSE) and/or Cisco Certified Network Associate (CCNA) certifications
• Demonstrated success in multicultural environments is an advantage.
• Experience with a multi-site network (at least 3 sites) with a minimum of 200 users is highly desirable.
• VSAT experience is preferred.

This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.

FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.

FHI 360 fosters the strength and health of its workforce through a competitive benefits package, professional development and policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others — and yourself.

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