Internship Opportunity: Call Centre Support Intern – National Shelters Network 25 views0 applications

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Internship Opportunity: Call Centre Support Intern – National Shelters Network
Location: Kajiado Ongata Rongai, Kenya
Duration: 6 Months (Renewable)
Reports to: Gender and protection Officer
About CDTD
CDTD is a women’s rights organization committed to advancing the rights, safety and dignity of vulnerable women and girls through prevention, protection, advocacy and survivor-centred services. CDTD coordinates the National Shelters Network to strengthen referral pathways and access to safe shelter and essential services.
Position Summary
The intern will support the management of the National Shelters Network call centre by handling inquiries, coordinating referrals, maintaining databases and supporting communication with shelters and partners.
Key Responsibilities
Receive and respond to calls, emails and online inquiries professionally and confidentially.
Coordinate referrals to shelters and service providers.
Maintain an updated directory of shelters, police stations, GBV recovery centres, hospitals, social workers and legal aid providers.
Maintain call logs, referral records and databases.
Support mapping and verification of shelter information.
Escalate high-risk cases in line with safeguarding procedures.
Prepare weekly and monthly reports.
Support awareness and outreach initiatives.
Maintain confidentiality and comply with safeguarding policies.
Undertake other duties assigned.
Qualifications
Diploma or Bachelor’s degree in Social Work, Psychology, Gender Studies, Community Development, Counselling or related field.
Strong communication and interpersonal skills.
Computer proficiency including Microsoft Office.
Fluency in English and Kiswahili.
Interest in women’s rights and GBV programming.
A resident of Ongata Rongai or nearby locality.

What You Will Gain
Practical experience managing a national support call centre.
Exposure to referral coordination and survivor-centred programming.
Mentorship from experienced professionals.
Certificate of service upon successful completion.

How to apply

Application Process
Submit a cover letter and CV with at least two referees to: hr@ cdtd.org ).
Application Deadline: 5th August 2026
Equal Opportunity & Safeguarding
CDTD is an equal opportunity employer. We are committed to safeguarding women, girls and children. Successful candidates will be required to adhere to CDTD’s Safeguarding Policy, Code of Conduct and Confidentiality Agreement and may undergo reference and background checks.

More Information

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Agisanang Domestic Abuse Prevention and Training (ADAPT)

Agisanang Domestic Abuse Prevention and Training (ADAPT) is a section 21 Non profit Organisation which was founded in 1994. It started as a small entity focusing on providing counselling for abused women but due to demands from the community of Alexandra Township and its partners, it developed beyond counselling to community education, research, advocacy and lobbying as well as building community support for women through training of officials within various disciplines for abused women and vulnerable girl children. The beneficiaries of this service have expanded to include the youth, men and the elderly.

ADAPT is one of the first organisations in South Africa to introduce working with men as one of the effective strategies of confronting violence against women. The organisation is committed to changing social values and structural factors that perpetuate violence against women by promoting a spirit of interdependence, mutual respect and co-existence between men and women. ADAPT also assists people to deal effectively and efficiently with conflict by giving them the opportunity to explore their human relations and awareness skills. These bring about the possibility of better communication and co-operation between those in conflict.

Vision

Being a Non-Profit Organisation of choice in Gender Based Violence awareness and training in Southern Africa.

Mission

To achieve a society free from Gender Based Violence, through creative participation of all members of the community.

The organisation seeks to achieve its vision and mission through:

  • Offering individual and group support to survivors of physical, sexual and psychological violence.
  • Offering individual and group support to perpetrators of gender based violence.
  • Providing training for health workers, police, court officials, priests, teachers and other key community change agents on accurate identification and intervention for abused women.
  • Assisting unemployed abused women to initiate and run economically viable micro-businesses.
  • Gathering, documenting and disseminating information about many facets of gender based violence.
  • Creating forums to challenge and redefine cultural, socio-political and economic factors underlying violence against women.
  • Educating the community through regular workshops, seminars, posters, pamphlets, radio talk shows, television, theatre and many other art forms.
Connect with us
More jobs from Agisanang Domestic Abuse Prevention and Training (ADAPT)
0 USD Kenya CF 3201 Abc road Part Time , 40 hours per week Agisanang Domestic Abuse Prevention and Training (ADAPT) Internship Opportunity: Call Centre Support Intern – National Shelters Network Location: Kajiado Ongata Rongai, Kenya Duration: 6 Months (Renewable) Reports to: Gender and protection Officer About CDTD CDTD is a women’s rights organization committed to advancing the rights, safety and dignity of vulnerable women and girls through prevention, protection, advocacy and survivor-centred services. CDTD coordinates the National Shelters Network to strengthen referral pathways and access to safe shelter and essential services. Position Summary The intern will support the management of the National Shelters Network call centre by handling inquiries, coordinating referrals, maintaining databases and supporting communication with shelters and partners. Key Responsibilities Receive and respond to calls, emails and online inquiries professionally and confidentially. Coordinate referrals to shelters and service providers. Maintain an updated directory of shelters, police stations, GBV recovery centres, hospitals, social workers and legal aid providers. Maintain call logs, referral records and databases. Support mapping and verification of shelter information. Escalate high-risk cases in line with safeguarding procedures. Prepare weekly and monthly reports. Support awareness and outreach initiatives. Maintain confidentiality and comply with safeguarding policies. Undertake other duties assigned. Qualifications Diploma or Bachelor's degree in Social Work, Psychology, Gender Studies, Community Development, Counselling or related field. Strong communication and interpersonal skills. Computer proficiency including Microsoft Office. Fluency in English and Kiswahili. Interest in women's rights and GBV programming. A resident of Ongata Rongai or nearby locality.What You Will Gain Practical experience managing a national support call centre. Exposure to referral coordination and survivor-centred programming. Mentorship from experienced professionals. Certificate of service upon successful completion.

How to apply

Application Process Submit a cover letter and CV with at least two referees to: hr@ cdtd.org ). Application Deadline: 5th August 2026 Equal Opportunity & Safeguarding CDTD is an equal opportunity employer. We are committed to safeguarding women, girls and children. Successful candidates will be required to adhere to CDTD's Safeguarding Policy, Code of Conduct and Confidentiality Agreement and may undergo reference and background checks.
 2026-08-06

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