IOM TUNISIA: VATN/2018-023 Case Worker – Zarzis 52 views0 applications

Core Functions / Responsibilities:

The successful candidate will be responsible for:

In particular he/she will:

1. Assist IOM beneficiaries through provision of information on the services available for migrants in Tunisia, including through individual counseling sessions as well as distribution of information sheets, leaflets/brochures regarding social or medical services in Tunisia;
2. Attend to telephone and e-mail inquiries from migrants by providing timely and accurate information on IOM services and procedures;
3. Carry out screening interviews with migrants to assess their vulnerability, identify their specific needs and determinate their eligibility for IOM assistance, in close coordination with IOM Protection team;
4. Provide orientation and support to migrants through referrals to services available, including social services, medical assistance and legal services;
5. Refer eligible beneficiaries, including victims of trafficking, medical cases and other vulnerable migrants, for relevant service (medical, psychosocial, AVRR), or to external service providers as per the needs identified;
6. Follow-up on the assistance provided to beneficiaries, including through coordination with service providers responsible for provision of assistance;
7. Compile case reports and maintain case files for each beneficiary assisted and prepare statistical reports as requested, while adhering to IOM data protection standards;
8. Support with administrative tasks of the Sub-Office, including collecting and recording of beneficiary data and creating of new case files when required;
9. Disseminate best practices and lessons learned in assistance to vulnerable migrants in general and vulnerability assessment in particular;
10. Other duties as may be assigned.

Required Qualifications:

Education & Experience:

• Bachelors or Equivalent or Higher degree in the above fields with two years of relevant professional experience, Or High School Degree/Certificate degree in Business Management, Client Services, Social Science from an accredited academic institution and four years of relevant professional experience;
• Experience in the field of assistance to vulnerable individuals and / or humanitarian assistance;
• Experience in liaising with governmental authorities, NGOs, and other national/international institutions;
• Excellent computer skills, especially in MS Office;
• Strong interpersonal & intercultural skills;

Languages:

Fluency in oral and written in English, French and Arabic is required.