IT Operations Procurement Assistant On-site NRS Contract IITA/P&C/NRS2025-003
Ibadan, Oyo, Nigeria Ibadan, Oyo, Nigeria
Description
The International Institute of Tropical Agriculture seeks suitable Nigeria nationals for the position below at the
Position: IT Operations Procurement Assistant
Contract: 3-year renewable contract
Location: Ibadan
Closing Date: 17 March 2025
DUTIES:
- Adopt ITIL best practice, to handle all IT procurement-related requests and inquiries efficiently through the ServiceDesk via telephone, email, the (CRM) end-user portal (Freshworks) or the electronic shop to ensure all user requests and needs are handled courteously, promptly, and effectively.
- Respond to IT procurement request with a high level of accuracy, ensuring seamless coordination with the Supply Chain for timely processing and fulfilment.
- Assist the Manager, ITSM in overseeing and managing IT stocks level, ensuring timely replenishment of suppliers to prevent shortages.
- Support the Manager, ITSM in generating monthly procurement reports, covering stock levels, replenishments, and sales. Use data insights to advise the Head of Unit on procurement trends and needs.
- Perform desktop fixes, including
- software installations, system configurations, endpoint protection systems updates, and application upgrades to maintain operational efficiency.
- Maintain accurate documentation of hardware failures, repairs, installations, and removal, escalating issues to Supervisor as needed. eomhMdT BTn6yA
- Ensure the IT asset register remains up-to-date and the disposals comply IITA Disposal Strategy.
- Act as a liaison between Supply Chain representatives, external IT vendors, and service providers for procurement of IT consumables and supplies.
- Assist in patching
- computers, peripherals, printers, A/V systems, and software applications (e.g. upgrade and patch management, etc.) to ensure all systems remain updated and fully functional.
- Perform any other duties as may be assigned by the Supervisor.
Requirements
QUALIFICATION:
BSc/HND in Computer Science/Engineering, Electrical/Mechanical Engineering, Information Technology or other engineering-related courses. The ideal candidate must have a minimum of two (2) years’ experience performing a similar role in a well-structured environment. Professional certifications in Service Management (CompTIA, ITIL, MCP, MCTS, and Programming Language) is required.
COMPETENCIES:
The ideal candidate must:
- Be able to command excellent client relation and management skills.
- Have experience in IT Procurement and assets management.
- Have sound knowledge Microsoft Client Technologies Management (Wins 7,8,10,11).
- Have good interpersonal and client relations skills.
Benefits
We offer highly competitive salary with equally attractive benefits and excellent working conditions in a pleasant campus environment.
More Information
- Job City Ibadan, Nigeria
