IT Support Assistant 55 views0 applications

Malaria Consortium, established in 2003 is one of the world’s leading non-profit organisations specialising in the prevention, control and treatment of malaria and other communicable diseases among vulnerable populations. Our mission is to save lives and improve health in Africa and Asia, through evidence-based programmes that combat targeted diseases and promote universal health coverage.

We are recruiting to fill the position below:

Job Title: IT Support Assistant

Location: Abuja (FCT)
Slots: 10

Goal of the assignment

• The objective of this Terms of Reference (ToR) is to engage IT Ad-hoc Support Assistants to verify the functionality and condition of 1,900 mobile devices intended for use during the 2025 ITN replacement campaign in FCT, Abuja.

Scope of Assignment
The assignment will involve the following tasks:

• Unpacking and physically inspecting the mobile devices.
• Verifying the availability of essential accessories (e.g., chargers, batteries, USB cables).
• Categorizing devices into:
  • Fully functional and ready for use
  • Devices requiring minor repairs or troubleshooting
  • Non-functional or obsolete devices

Specific objectives

• The mobile device’s status will be checked to ascertain the level of functionality by unpacking them from the pack, checking for the availability of batteries and chargers, charging the mobile device to check the status of the battery health, if charging points are ok, and powering of mobile device and this will be documented using Microsoft excel spreadsheet with the coordination of the verification team lead.
• A total of 1900 mobile devices will be verified for three days.

The specific tasks include:
Working in collaboration with the administrative officer.

• Unpack and repack mobile phones and accessories.
• Assist in sorting and categorizing mobile phones based on functionality.
• Label and arrange phones as per the verification team’s instructions.
• Assist in logging information on functionality status (functional, faulty, missing accessories, etc.).
• Handle extension cables and ensure devices are connected for testing.
• Support clean-up and arrangement of the workspace each day.

Expected Output/deliverables:

• Phones and accessories are unpacked, sorted, and re-packed daily.
• Accurate labelling and grouping of phones based on status (functional/faulty).
• Updated manual records or logs of devices worked on, as guided.
• Clean and orderly verification
• space maintained throughout the period.
• Signed daily timesheet submitted at the end of each working day.

Type of personnel required

• A minimum of National Diploma in Information Technology, Computer Science, or a related field
• 2 years of experience in a IT technical support role
• Familiar with android phones and the operating system.
• Strong problem-solving and troubleshooting abilities
• Good verbal and written communication skills
• Customer service orientation and ability to work under pressure.

Note

• Applicants who do not follow this specification will be disqualified.
• Only Shortlisted candidates will be contacted.
• Applications will be reviewed on a rolling basis, and as a result, the process may conclude before the advertised deadline.
• Therefore, early applications are highly encouraged.
• Malaria Consortium does not accept or ask for payment during recruitment. We also would not accept hardcopy CVs; all applications should be sent through the above link.
• For this position, previous working experience with MC and in SMC are added advantages.