Knowledge Management and Communication specialist 219 views0 applications

FHI 360 is seeking to recruit for a Knowledge Management and Communication Specialist II position. The purpose of the position is to assist program teams to capture, document, manage and disseminate program results, knowledge/learning products and stories to various audiences using a variety of communication methods:

Responsibilities

• Closely work with the project team to identify, document, and disseminate project activities, achievements, successes, and lessons learned, utilizing a variety of communication channels
• Work with project team (research, M&E, learning and program), government counterparts and other implementing partners as well as project beneficiaries to identify, document and disseminate best practices, success stories, and lessons learned.
• Provide technical writing and editorial support to project deliverables and knowledge products.
• Provide desktop publication support to project deliverables and dissemination of products.
• On an ongoing basis, work with project teams to identify areas for documentation, collect information through interviews and on-the-ground research and observation, and determine appropriate mediums for documentation and dissemination
• Ensure that project print, equipment and online materials are consistent with donor branding guidelines
• Manage content on the project and FHI 360 webpage: develop and review the content, assist in the identification of relevant topic areas, and collect and disseminate best practices through the website
• Monitor relevant media coverage, take photographs and videos, and maintain a photo/videography library and ensure photo/video release back-up documentation

Participate in Donor and implementing partners’ communication meetings as may be required

Job Summary:

Provides final authorization and approval of the technical portions of proposals and project design, based on the design and direction set by technical leadership. Drafts the technical portions of proposals and project design, based on the design and direction set by technical leadership. Provides final authorization and approval of the technical portions of proposals and project design, based on the design and direction set by technical leadership. Assists with developing the technical portions of proposals and project design. Provides higher-level administrative support on core project operations (e.g., update manuals, assist with proposals, and budget tracking). Provides technical support services to assigned projects under supervision. Assists with project implementation and training. Contributes to new business development initiatives including project design, budgeting, and recruitment efforts.

Technical Officers (Level I – III) provide a range of technical and administrative services at increasing levels of complexity to support project implementation and proposal development. Individuals within these positions are expected to demonstrate an increasing level of proficiency with the specific relevant technical area.

Accountabilities:

Technical Requirements:

• Provides technical support in the development and dissemination of tools, materials, reports, papers, and intervention for research projects.
• Works closely with assigned team to ensure activities are implemented according to standard operating procedures (SOP’s).
• Assists with publications, web pages, and presentations.
• Conducts searches of published literature on evolving issues in assigned technical area.
• Monitors and maintains protocols, instruments, data sets, manuals, training materials and
• reports.
• Responds to requests and inquiries from internal and external staff.
• Develops or writes technical briefs, reports, or other necessary materials to facilitate research, best practices, policies, and procedures.
• Assists with the implementation of technical/research studies by monitoring and documenting processes.
• Conducts analysis of project, implementation to identify areas for improvement and propose appropriate technical strategy and guidelines.
• Delivers presentations at professional meetings and conferences.
• Ensures project implementation, adheres to company strategy, and remains technically sound.

Project Design Implementation:

• Implements established project design.
• Tracks project indicators and produces reports for others to act upon.
• Assists with implementing components of the technical portions of the project plan.
• Identifies and raises issues to senior technical staff.
• Conducts analysis of project implementation to identify areas for improvement and propose appropriate technical strategy and guidelines
• Tracks project indicators and produces reports for others to act upon.
• Responds to technical requests and inquiries from internal and external staff.

Business Development and Client/Funder Support:

• Drafts the technical portions of proposals and project design, based on the design and direction set by technical leadership
• Prepares documentation for final authorization and approval of the technical portions of proposals and project design, based on the design and direction set by technical leadership
• Assists with developing the technical portions of proposals and project design
• Collects data for inclusion in proposals
• Assists with proposal research
• Assists with developing proposal strategies
• Participate in business development meetings with partners and clients.
• Participate in client / funder meetings.

Operations Management (Finance, HR, etc.):

• Ensures project activities are on track with work plans, with technical expertise informing project implementation.
• Collects financial and technical tracking data; prepares reports.
• Coordinates with suppliers for procurements; develops procurement terms of reference.

Project/Program Reporting:

• Maintains database of project indicators and activities.
• Assists with collecting data for inclusion in client reports.
• Assists with compiling and creating technical content (e.g., reports, presentations, manuscripts).
• Assists with publications, web pages, and presentations.
• Develops or writes technical briefs, reports, or other necessary materials to facilitate, best practices, policies, and procedures.
• Prepares technical reports and papers summarizing results.

Quality Assurance:

• Develops broader knowledge of quality standards through formalized system that documents processes, procedures, and responsibilities for achieving quality policies and objectives.
• Helps coordinate and direct activities to meet client/funder and regulatory requirements.

Applied Knowledge & Skills:

• Moderate knowledge of concepts, practices, and procedures by providing technical support for research studies.
• Development of scope of work and deliverables for partners, consultants, etc.
• Proficiency with database management software and on-line search tools required.
• Has sensitivity to cultural diversity and understanding of the political, contextual, and ethical issues in assigned areas.
• Articulate, professional and able to communicate in a clear, positive manner with clients and staff.
• Must be able to read, write, and speak fluent English.
• Excellent organizational and analytical skills.
• Demonstrated proficiency with using Microsoft Office Suite required.
• Ability to analyze and interpret data, identify errors, and prepare reports.
• Ability to solve problems and implement corrective action as needed.

Competencies:

There are 31 FHI 360 development competencies, of greatest focus for this particular job will be:

• Project Management (Planning and Time Management) – Accurately scopes out length and difficulty of tasks (sets objectives/goals/measures). Breaks down work into steps, schedules, task/people assignments. Marshals people, time, and resource efficiently. Arranges information in a useful manner and orchestrates multiple activities at once.
• People Management (Making Others Great) – Facilitate professional development of staff by providing challenging, learning assignments and opportunities. Shares and solicits feedback monthly at the very least. Helps establish compelling development plans. Assigns responsibility and accountability for tasks/decisions. Monitors process, progress, and results. Creates a climate in which people want to do their best.
• Creating and Managing Systems and Processes – Recognizes the need for standardization and balances client and organization need in systems design. Anticipates the effects of process change on people while optimizing task efficiency and simplicity.
• Employees are expected to possess or have high potential for development of these three fundamental competencies.

Problem Solving & Impact:

• Works on problems of moderate to complex scope that require review of various factors.
• Exercises good judgment with selecting methods and techniques to determine appropriate action.
• Decisions may cause delays and affect a work unit or area within a department.
• Identifies and raises issues to senior technical staff
• Networks with key internal and external personnel.
• Decision may cause delays or failure to achieve results that impact departmental goals.

Supervision Given/Received:

• Has no supervisory responsibility.
• Receives methods and procedures on new projects and assignments.
• May provide guidance to other lower-level staff.
• Typically reports to an Associate Director or Director.

Education: **

• A basic degree qualification in communication or related field
• A post-graduate qualification in public health, communication or another relevant field is required
• At least 4 years of experience working with development projects, preferably in the health sector. Experience working with USAID-funded projects is of added advantage
• Demonstrated experience in writing and disseminating a variety of public health work products, knowledge management, including the ability to identify and document project activities and achievements, best practices, and success stories

Experience: **

• Typically requires 4+ years of relevant experience managing data collection and technical assistance experience.
• Prior work experience in a non-governmental organization (NGO), government agency, or private company.

Typical Physical Demands:

• Typical office environment.
• Ability to spend long hours looking at a computer screen and doing repetitive work on a keyboard.
• Ability to sit and stand for extended periods of time.
• Ability to lift 5 – 25 lbs.

Technology to be Used:

• Personal Computer, Microsoft Office 365 (i.e., Word, Excel, PowerPoint, e-mail), office telephone, cell phone and printer/copier.

Travel Requirements:

• 10% – 25%

Date Revised: 09/13/2021

This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.

FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.

FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

FHI 360 fosters the strength and health of its workforce through a competitive benefits package, professional development and policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others — and yourself.

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