Knowledge Management and Communications Manager—Nigeria 437 views0 applications

Panagora Group, a woman-owned, small business providing novel and integrated solutions in global health and international development, seeks a Knowledge Management and Communications (KMC) Specialist to support the project’s knowledge management and communication activities in Nigeria.

Background

The purpose of the Global Health Supply Chain– Procurement and Supply Management (GHSC- PSM) Nigeria Program is to ensure uninterrupted supplies of health commodities in support of United States Government (USG)-funded public health initiatives in Nigeria. The project provides direct procurement and supply chain management support to the President’s Emergency Plan for AIDS Relief (PEPFAR), President’s Malaria Initiative (PMI) and USAID’s newborn and child health, maternal health, and family planning and reproductive health programs. In supporting USG-funded global health activities, GHSC-PSM will develop and manage a wide array of services for health commodity procurement and related systems strengthening technical assistance encompassing different elements of a comprehensive supply chain management initiatives in collaboration with MOH and other partner organizations.

GHSC-PSM Nigeria supports country strategies and priorities that fall under the following three project objectives:

• Health commodity procurement and logistics,
• Systems strengthening technical assistance, and
• Global and local collaboration to improve long-term availability of health commodities.

For more information about GHSC-PSM, please see www.ghsupplychain.org.

Principal Duties and Responsibilities

• The Knowledge Management and Communications (KMC) Manager, managing a team of three, is responsible for implementing and supervising GHSC-PSM’s knowledge management and communications activities, internal and external, to support GHSC-PSM in Nigeria. The KMC manager reports to the Director Strategic Engagement, Knowledge Management and Communications.
• The KMC Manager is a member of a global network of KMC staff in more than 30 countries worldwide, and will receive support, coaching, templates, and tools from the HQ KMC team in Arlington, Virginia, USA.
• GHSC-PSM country office in Nigeria is led by Chemonics International; however the KMC Manager will be an employee of Panagora Group, a subcontractor to Chemonics with lead responsibility for the project’s KMC activities.

Associated tasks include

• Lead the implementation of the country’s GHSC-PSM’s Strategic Communications Plan, advancing the project’s vision, mission, and mandate.
• Establish and socialize KMC systems, platforms, processes, and tools to support efficient and effective knowledge management, learning, and communications and to ensure the project’s institutional memory.
• Set as needed internal and external communications standards, guidelines, processes and protocols.
• Work closely with the M&E and technical teams to identify data, stories, and articles for communications materials.
• Stay informed of all key issues in the Nigerian health sector and of GHSC-PSM strategies and methods, programs and activities, results and achievements, and on best practices, lessons learned and success stories so that project communication is rich, diverse and well grounded.
• Support the Country Director and Program Managers to achieve and maintain effective communications with project stakeholders.
• Ensure compliance with all contract requirements (including branding and marking) that relate to reporting (such as the Quarterly and Annual Progress Reports) and draft program statements describing connections between implementation and results for submission to the USAID/GHSC-PSM leadership team, MOH, and USAID.
• Build solid working relationship with Directors, Deputies, and Program Managers to support project activities, providing KMC expertise and support as needed.
• Liaise with Directors, Deputies, and Program Managers or their designees to write, edit, design, and produce engaging, accurate, and useful knowledge products and resources. These may include print and digital handouts, FAQs, talking points, newsletters, success stories, articles, blog posts, presentations, infographics, posters, journal articles, conference and event materials, training resources, and social media content.
• Oversee the management of the project’s photo and video library as well as of the project’s institutional memory to ensure that information and materials are stored on SharePoint (the document management system) and are easy to access.
• Contribute to the project’s KMC community of practice by sharing lessons sample materials, lessons learned, and best practices from Nigeria.
• Plan and lead workshops to train staff on knowledge management and communication best practices.
• Review and edit project communications for clarity, conciseness, and consistency.
• Review and edit performance monitoring reports prepared by the M&E team.
• Serve as brand expert to ensure compliance to style, branding, and marking requirements.
• Hire and manage KMC staff and consultants, as needed.
• Understand and adhere to established policies and procedures and promote them throughout GHSC-PSM staff.
• Carry out additional responsibilities as may be assigned from time to time by supervisor.

Job Qualifications

• BA/Master’s degree in communications, knowledge management, public health, international development, or related field.
• Minimum of 7 years of experience in knowledge management and communications, experience working in supply chain logistics, public health, and/or USAID-funded projects strongly preferred.
• Minimum of 5 years of experience managing direct reports and consultants.
• Experience implementing and managing new workflow systems and processes.
• Experience producing high-quality communication products for a variety of channels (e.g., print, digital, video).
• Excellent command of the English language (verbal and written) with a proven ability to rewrite technical information for non-experts (writing samples will be requested).
• Experience facilitating workshops and trainings in knowledge management and communication best practices.
• Proven organizational and management skills, ability to work independently and in teams in a multi-cultural context.
• Proven ability to meet tight deadlines and juggle numerous projects simultaneously in a fast-paced environment.
• Demonstrate good judgment, possesses sensitivity and understanding of how messaging impacts diverse audiences.
• Excellent interpersonal skills and ability to establish and maintain strong working relationships with executives, all levels of GHSC-PSM staff, partners and other stakeholders.
• Excellent computer skills in a full range of software, including: MS Office (Word, Excel, Outlook, PowerPoint), Adobe Photoshop and/or other graphics programs

Level of Effort and Location

• This long-term position will be based in Nigeria, with intermittent travel throughout the program’s target regions as needed.
• Finalists will be contacted. Panagora Group is an equal opportunity employer and does not discriminate in its selection and employment practices.