INTERSOS is an independent humanitarian organization that assists the victims of natural disasters, armed conflicts and exclusion. Its activities are based on the principles of solidarity, justice, human dignity, equality of rights and opportunities, respect for diversity and coexistence, paying special attention to the most vulnerable people.
Terms of reference
Job Title: MEAL Coordinator
Code: SR-38-10172
Duty station: Goma, with visits to field locations
Starting date: 01/04/2026
Contract duration: 6 months
Reporting to: Head of Mission
Functional Supervisor: HQ MEAL Referent
Supervision of: n/a
Type of Duty Station: Non-family duty station
General context of the project
The humanitarian situation in the DRC remains complex and has deteriorated overall in recent years, characterized by multiple overlapping crises, particularly in the eastern provinces of the country, which are facing endemic violence and armed conflict. Insecurity has led to massive and repeated displacement. The impact of violence on civilians is a major concern, with regular violations of human rights and international humanitarian law, including targeted attacks against civilians and a high prevalence of gender-based violence.
INTERSOS has been present in the DRC since 2010 and is currently working in Ituri, North Kivu, and South Kivu through protection programs, notably protection monitoring in partnership with UNHCR, with funding provided by ECHO, OCHA, and other donors.
General purpose of the position
Ensure that quality and accountability standards are integrated into the regular MEAL systems of the INTERSOS mission response, under the direct supervision of the Mission Chief.
Lead the development and implementation of integrated MEAL frameworks to support the implementation of all projects and programs, with a focus on mentoring and strengthening MEAL and program staff, as well as fostering a culture of shared learning and accountability, and promoting innovation within the program.
Coordinate the development and integration of accountability, learning, and program quality standards into program evaluations, design, monitoring, review, and assessment, as well as consistent documentation of lessons learned and progress made in this area, in accordance with INTERSOS standards.
Main responsibilities and tasks:
Strategies and Programs
- Assist the Country Director in integrating the MEAL component into the country strategy, including programmatic outcomes, indicators, and recommendations for strategic directions.
- Establish and oversee the implementation of a reporting system to manage information generated by MEAL activities, such as field data collection exercises and the beneficiary database.
- Provide technical and methodological support to programs for the implementation of monitoring and evaluation activities, data management (development of survey questionnaires, sampling, data entry methods, extraction of relevant data, and interpretation), and the integration of cross-cutting issues
- Support the HoM in improving the existing common monitoring framework for the entire program and in fundraising, negotiation, and review of project proposals (MEAL and cross-cutting issues)
- Support the coordination of needs assessments, emphasizing the promotion of an integrated and community-centered approach.
- Provide guidance to MEAL and GI staff on the creation or adaptation of tools and the improvement of data collection and analysis systems to monitor project indicators and the impact of activities, through robust MEAL frameworks and risk factor analysis.
- Produce a comprehensive analysis of the effect and impact of programs through monitoring and evaluation activities conducted by the MEAL unit itself or by external parties. Conduct data analysis, validate, and distribute final versions of MEAL reports, studies, and analyses on program and project activities—including achievements, challenges, and lessons learned—and disseminate the information to program management. Propose continuous programmatic adaptation, learning, and synthesis of best practices based on the results of MEAL activities.
- Design and implement complaint response mechanisms and ensure the appropriate deployment of the dedicated platform, in coordination with relevant headquarters staff and the program team. Ensure that complaints are recorded in an official database, processed, and that individuals receive an appropriate and timely response.
- Oversee and improve the implementation of accountability mechanisms (e.g., complaint and feedback response mechanisms, as well as evaluation, design, and implementation) to ensure that the entire program includes strategies and mechanisms to promote a high level of community participation, in accordance with the fundamental principles of the PAA and organizational standards.
- Propose evidence-based adjustments or new activities to improve the quality of operations or approaches used by teams, in consultation with other coordinators.
- Contribute to the development of terms of reference for external evaluations and studies, and lead and support MEAL teams in conducting internal evaluation exercises, as needed and in collaboration with program teams.
- Collaborate with the HR department to ensure the proper implementation of HR policies and associated processes (recruitment, training, briefing/debriefing, evaluation, potential assessment, talent identification, staff development, and internal communication) to ensure both the appropriate staffing levels and the necessary expertise for MEAL activities
Capacity Building
- Build the capacity of program teams in the areas of data collection and analysis (methodology, formats, software, etc.), indicator measurement, feedback and complaint mechanisms, impact analysis, etc.
- Identify learning and training opportunities for MEAL staff.
- Organize and conduct training and awareness-raising activities for MEAL, program, and technical staff on MEAL systems, priorities, and quality standards, with an emphasis on integrating MEAL throughout the project lifecycle and on the fundamental principles of accountability and the PAA.
Advocacy, and organizational learning
- Organize workshops to support after-action reviews, prepare reports on lessons learned, and lead pilot projects on accountability mechanisms
- Ensure the proper use of INTERSOS’s learning and knowledge management tools and their dissemination within the mission
- Represent INTERSOS at technical coordination meetings organized by external stakeholders (clusters, other platforms, etc.), and report to the Head of Mission and the SMT on the most relevant issues
Required profile and experience
Education
- A degree in statistics, information management, social sciences, demography, social studies, or a related field
Professional Experience
- At least 4 (four) years of experience in MEAL
Professional Requirements
- Previous experience working with NGOs in development or emergency contexts
- Experience in designing MEAL strategies and implementing MEAL systems
- Expertise in information management systems (knowledge and previous experience using data collection and management tools)
- Previous experience in implementing beneficiary complaint and feedback mechanisms
- Essential computer skills
- Experience in designing and conducting quantitative and qualitative surveys
- Ability to analyze and summarize complex data sets and present them to the public
Languages
- Fluency in English and French is required
- Knowledge of the local language is preferred
Personal Requirements
- Leadership
- Communication and negotiation skills
- Team management and training/capacity-building skills
- Confidentiality
- Commitment to INTERSOS’s principles
General Conditions
According to the Country of assignment
Salary: The monthly remuneration for each position is defined according to the INTERSOS international standard salary grid and function grid, taking into account the selected candidate’s experience. It is communicated during the HR interview, or at any rate during the first stage of the selection process.
Transportation: Round-trip flights for the humanitarian worker and partner. For any mission lasting at least 12 months, after 9 months, an additional flight ticket to the Country of residence and return to the mission is covered by the Organisation for the humanitarian worker. In the Accompanied duty stations, also for the partner. In Family Duty Stations, also for dependents.
Medical insurance: Injuries and death insurance; civil liability insurance, reimbursement for vaccines, medical certificate and PCR test for deployment; psychosocial support on request for the humanitarian worker and dependents. In the Accompanied duty stations, also for the partner. In Family Duty Stations, also for dependents.
Visa: INTERSOS covers the costs and visa support for the humanitarian worker. and the partner. In the Accompanied duty stations, also for the partner. In Family Duty stations, also for dependents.
Annual leave: 2.5 days per month.
Installation costs: According to the Country of assignment
School fees: According to the Country of assignment
Induction: Online orientation course: each new staff member receives preparatory training before departure, adequate to provide the necessary information related to the structure of INTERSOS and the main decision-making processes and working tools, in order to facilitate entry into the Organisation.
Note 1: INTERSOS applies a “Learning & Development Policy” which includes the possibility to receive capacitation and participate in internal and external training. Priority will be given to Staff working for INTERSOS for over two years.
Note 2: The categorisation of Family, Non-Family, and Accompanied Duty stations is subject to security criteria, access to health and education services, and is non-negotiable.
Accommodation
Shared accommodation in a Guesthouse is provided in Field duty stations. In the Accompanied duty stations and Family duty stations, there is also the option of reimbursement of part of the accommodation cost and a flat allowance for installation expenses. In Family duty stations, there is also a contribution to school fees for dependent children.
R&R
INTERSOS staff required to work for extended periods at duty stations under hazardous, stressful and difficult conditions are granted a regular and mandatory period of Rest and Recuperation (R&R). This is due to protecting their health and well-being and ensuring optimal work performance upon the resumption of their duties, while, at the same time, preserving the operational readiness of the Organisation. R&R benefits are not financial compensation for the degree of hardship and insecurity of a duty station. Eligibility: staff members recruited as international field staff whose contract states one R&R Duty Station as the main Duty Station and whose contract duration is equal to or longer than 4 calendar months. R&R: it consists of 7 days of psycho-physical recovery every 8/12 weeks, depending on the duty station. A €1000 allowance is associated with it.
How to apply
Interested candidates are invited to apply following the link below:
Please note that our application process is made of 3 quick steps: register (including your name, email, password and citizenship), sign-up and apply by attaching your CV in PDF format. Through the platform, candidates will be able to track their applications’ history with INTERSOS.
Please also mention the name, position and contact details of at least three references: two line managers and one HR referent. Family members are to be excluded.
Only short-listed candidates will be contacted for the first interview.
More Information
- Job City Democratic Republic of the Congo
