Program Delivery Support Coordinator 105 views0 applications


Crisis Response, Recovery, and Development (CRRD)

The CRRD department’s Program Delivery (PD) is one of CRRD’s four pillars, along with Technical Excellence, the Emergencies Unit, and the Awards Management Unit. The Program Delivery team collaboratively leads the work of our regional and country teams to deliver high-quality programs which result in positive outcomes for our clients. The Strategy & Performance team within the PD pillar is responsible for supporting country and regional teams to i.) develop & deliver country-specific Strategy Action Plans (SAPs) that outline how each country contributes to the global Strategy100, ii.) reinforce business process & systems improvements that enable quality program delivery, iii.) support the achievement of our organizational goals to dramatically scale up our work with local partners and systems as the key delivery pathway, and iv.) support country teams with the staffing, structure, skills, tools and data & performance routines for excellent project management..

The Purpose of the Role

This is a new role that is designed to provide support across a wide range of topics that support quality program delivery, with a particular focus on support to advance our partnership ambition. The purpose of this role is to provide project management, performance monitoring and follow-up, documentation and knowledge management for the pillar’s work on strategic planning, business process improvement projects, partnerships, and improving project management. The postholder will work closely with all members of the Strategy & Performance team (in support of their initiatives), other colleagues in Program Delivery, Technical Excellence, EHAU, and the Awards Management Unit, and with representatives from other IRC departments that participate in collaborative projects.

KEY ACCOUNTABLITIES AND MAJOR RESPONSIBILITIES:

Project management for various Strategy & Performance initiatives, with a focus on partnership efforts

  • Develop and lead a workplan, help to coordinate/schedule meetings and communicate with members, and document achievements of the milestones of different coordination bodies (eg. the Partnership Steering Committee), organizational change processes (the Partnership Roadmap), or cross-departmental efforts to revise organizational guidance materials that are under the responsibility of Program Delivery (eg. the Strategy Action Plan (SAP), Project Cycle Meetings (PCM) approach, the Country Program Structure Guidance, the end-to-end system for partnership excellence (PEERS).

Support performance monitoring of Strategy & Performance objectives

  • Regularly check status across all initiatives’ workplans to determine whether on-track or needs course correction.
  • Support the performance reporting on performance metrics as part of the CRRD department’s Delivery Letter, which outlines the key commitments and goals for the fiscal year.

Support the management of the non-emergency Global Surge Team (GST)

  • Work with the Senior Director, Strategy & Performance in the oversight of, administration, and routine performance data reviews of the members of the roster under Program Delivery responsibility.

Other tasks, as necessary:

  • Support analysis processes and products that are needed to mobilize organizational attention and support. This could include tasks such as supporting the analysis of Strategy Action Plans (SAP) priorities across countries or adherence to PCM routines across countries.
  • Support socialization and change management communications to promote country adoption of new processes, systems, policies, etc. One example is the adopt of the Ready to Use Food (RUF) SOP in country programs with nutrition programming.

PERSON SPECIFICATION

Skills, Experience, and Qualifications:

Essential:

  • Degree in relevant field or equivalent professional experience
  • At least 3 years’ experience within the humanitarian or development sector; experience working at the country or regional level a plus;
  • Demonstrated expertise in best practice project management skills; developing and following workplans, following up with responsible people, facilitating meetings, collecting and using data to drive decisions.
  • Demonstrated experience of basic data analysis and data visualization to tell the story of how something is performing.
  • Networking and influencing skills – internal networking experience a must; engaging with donors, UN, or other key external stakeholders a plus.
  • Excellent interpersonal skills, including the ability to effectively manage a variety of multi-level relationships in a multicultural environment;
  • Excellent written communications and ability to develop simple and accessible communications materials;
  • The ability to work productively and accurately while under pressure in a fast-paced, demanding environment;
  • A flexible work attitude, with the ability to work in a team environment or independently, and the ability to pivot to meet unexpected demands;
  • Ability to prioritize effectively;
  • Strong attention to detail to ensure own work, and work of others is of a consistent high quality

Desirable:

  • Product development experience
  • Mastery of MS Word, Excel, PowerPoint, and Outlook.
  • The ability to work (read and write) in English a must; a plus to have at least one additional IRC language – French, Spanish or Arabic

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

How to apply

Please apply on our website:

More Information

  • Job City Kenya
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The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in over 40 countries and 22 U.S. cities, we restore safety, dignity and hope to millions who are uprooted and struggling to endure. The IRC leads the way from harm to home.

Since October 2012, the IRC has been responding to humanitarian needs of Nigerians. The IRC initially intervened in response to floods that affected over 7 million people across the country, destroying harvest and damaging homes. The IRC is currently implementing programs in Health, Protection, WASH, Nutrition, Food Security, and Women’s Protection and Empowerment (WPE) in Adamawa and Borno States in North-Eastern Nigeria.

The IRC is dedicated to making women and adolescent girls healthier from the earliest phase of acute crises (a target group most vulnerable during crisis) and implements evidence-based reproductive health interventions in line with the SPHERE-standard Minimum Initial Service Package for Reproductive Health in Crises (MISP). The goal is to ensure that the IRC’s health responses in emergencies include the core package of Reproductive Health (RH) services in its interventions.

The IRC’s Reproductive Health (RH) program is currently implementing (MISP) for RH in 4 health care centers in MMC and Jere LGAs and 1 IDP camp clinic. In addition the program is starting up an emergency mobile programming outside of these areas of Maiduguri in coordination with the WPE team. The focus of this program is to provide quality comprehensive RH and WPE services to conflict-affected women and girls in a timely manner. In addition to the mobile program, the WPE and RH joint mobile teams will be in charge of rapid assessments and rapid response. The mobile teams will be focused in the newly opened LGAs and emergency areas previously inaccessible due to conflict and insecurity. These teams will provide life-saving services to populations outside of Maiduguri, who have not had access to services in approximately 3 years.

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0 USD Kenya CF 3201 Abc road Fixed Term , 40 hours per week International Rescue Committee

Crisis Response, Recovery, and Development (CRRD)

The CRRD department’s Program Delivery (PD) is one of CRRD's four pillars, along with Technical Excellence, the Emergencies Unit, and the Awards Management Unit. The Program Delivery team collaboratively leads the work of our regional and country teams to deliver high-quality programs which result in positive outcomes for our clients. The Strategy & Performance team within the PD pillar is responsible for supporting country and regional teams to i.) develop & deliver country-specific Strategy Action Plans (SAPs) that outline how each country contributes to the global Strategy100, ii.) reinforce business process & systems improvements that enable quality program delivery, iii.) support the achievement of our organizational goals to dramatically scale up our work with local partners and systems as the key delivery pathway, and iv.) support country teams with the staffing, structure, skills, tools and data & performance routines for excellent project management..

The Purpose of the Role

This is a new role that is designed to provide support across a wide range of topics that support quality program delivery, with a particular focus on support to advance our partnership ambition. The purpose of this role is to provide project management, performance monitoring and follow-up, documentation and knowledge management for the pillar’s work on strategic planning, business process improvement projects, partnerships, and improving project management. The postholder will work closely with all members of the Strategy & Performance team (in support of their initiatives), other colleagues in Program Delivery, Technical Excellence, EHAU, and the Awards Management Unit, and with representatives from other IRC departments that participate in collaborative projects.

KEY ACCOUNTABLITIES AND MAJOR RESPONSIBILITIES:

Project management for various Strategy & Performance initiatives, with a focus on partnership efforts

  • Develop and lead a workplan, help to coordinate/schedule meetings and communicate with members, and document achievements of the milestones of different coordination bodies (eg. the Partnership Steering Committee), organizational change processes (the Partnership Roadmap), or cross-departmental efforts to revise organizational guidance materials that are under the responsibility of Program Delivery (eg. the Strategy Action Plan (SAP), Project Cycle Meetings (PCM) approach, the Country Program Structure Guidance, the end-to-end system for partnership excellence (PEERS).

Support performance monitoring of Strategy & Performance objectives

  • Regularly check status across all initiatives’ workplans to determine whether on-track or needs course correction.
  • Support the performance reporting on performance metrics as part of the CRRD department’s Delivery Letter, which outlines the key commitments and goals for the fiscal year.

Support the management of the non-emergency Global Surge Team (GST)

  • Work with the Senior Director, Strategy & Performance in the oversight of, administration, and routine performance data reviews of the members of the roster under Program Delivery responsibility.

Other tasks, as necessary:

  • Support analysis processes and products that are needed to mobilize organizational attention and support. This could include tasks such as supporting the analysis of Strategy Action Plans (SAP) priorities across countries or adherence to PCM routines across countries.
  • Support socialization and change management communications to promote country adoption of new processes, systems, policies, etc. One example is the adopt of the Ready to Use Food (RUF) SOP in country programs with nutrition programming.

PERSON SPECIFICATION

Skills, Experience, and Qualifications:

Essential:

  • Degree in relevant field or equivalent professional experience
  • At least 3 years’ experience within the humanitarian or development sector; experience working at the country or regional level a plus;
  • Demonstrated expertise in best practice project management skills; developing and following workplans, following up with responsible people, facilitating meetings, collecting and using data to drive decisions.
  • Demonstrated experience of basic data analysis and data visualization to tell the story of how something is performing.
  • Networking and influencing skills – internal networking experience a must; engaging with donors, UN, or other key external stakeholders a plus.
  • Excellent interpersonal skills, including the ability to effectively manage a variety of multi-level relationships in a multicultural environment;
  • Excellent written communications and ability to develop simple and accessible communications materials;
  • The ability to work productively and accurately while under pressure in a fast-paced, demanding environment;
  • A flexible work attitude, with the ability to work in a team environment or independently, and the ability to pivot to meet unexpected demands;
  • Ability to prioritize effectively;
  • Strong attention to detail to ensure own work, and work of others is of a consistent high quality

Desirable:

  • Product development experience
  • Mastery of MS Word, Excel, PowerPoint, and Outlook.
  • The ability to work (read and write) in English a must; a plus to have at least one additional IRC language - French, Spanish or Arabic

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

How to apply

Please apply on our website:

2025-12-18

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