Program Quality Manager 59 views0 applications


About CRS

Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding. CRS has worked in Kenya since 1965. Over the years, CRS’s focus shifted from direct relief and food distributions to a comprehensive development program that works with partners and enhances the local capacity. CRS Kenya programs now support care reforms, children affected by HIV, and community-based efforts to increase household incomes, improve family health and sanitation, and enhance agricultural livelihoods.

Background

CRS, representing a consortium of international non-governmental organizations, local implementing partners and research institutions is leading the USAID Nawiri Program, a USAID Bureau for Humanitarian Assistance (BHA) funded 8-year Resilience Food Security Activity (RFSA) in Isiolo and Marsabit Counties of Kenya. The overarching goal of this activity is to sustainably reduce persistent levels of acute malnutrition in Kenya’s arid and semi-arid lands (ASALs). The multi-sectoral activity uses a local system and institutional strengthening approach.

Job Summary:

You will be responsible for ensuring effective systems and processes are in place for continuously improving the quality of implementation and the impact of the Nawiri program. You will ensure application of CRS and BHA program quality standards and support consortium staff in the application of these standards. As the program enters Year 6, this will include an emphasis on sustainability and exit strategies. In addition, you will lead the preparation and submission of donor reports.

Roles and Key Responsibilities:

Program Quality

  • Ensure that the Nawiri program is implemented in line with CRS program quality standards, donor guidelines, and industry best practices.
  • Coordinate the identification of the priority areas for program quality, develop and implement related standard operating procedures (SOPs) and action plans.
  • Coordinate with consortium partners on the implementation of Quality Assurance (QA) measures to improve the quality of Nawiri interventions and to enhance impact. This includes priority strategies in Sequencing, Layering and Integration (SLI) and sustainability.
  • Oversee technical assistance and capacity strengthening activities in program quality for consortium staff, including design and delivery of innovative training and accompaniment on CRS Program Quality standards.
  • Work closely with MEAL team to strengthen the consortium’s timely use of data, information and learning to make informed decisions to improve the quality of the program.
  • Support the integration of innovations and best practices across Nawiri interventions.
  • Collaborate with Nawiri Senior Management Team and other staff to plan, prepare and co-facilitate Program Review meetings.
  • Make frequent visits to the field to monitor the implementation of workplans and propose recommendations to the Chief of Party, deputy Chief of Party – Programs, and other Nawiri staff.
  • Maintain the program issues log and follow up on outstanding actions.

Donor reporting and requirements

  • Maintain Nawiri’s reporting calendar and coordinate with the different technical teams
  • Lead the development, review, and timely submission of high-quality reports and other requirements to the donor and other stakeholders, such as weekly briefs, quarterly and annual reports.

Basic Qualifications

  • Master’s Degree in International Development, International Relations or in one of the program’s sectors required. Additional experience may substitute for some education.
  • Minimum of 5 years’ experience in relevant field-based project management experience required, with preferably at least 2-3 years working in Health, Nutrition, WASH and/or Resilience.
  • Experience in managing moderately complex projects, preferably with an international NGO.

Required Languages – Excellent spoken and written English. Kiswahili language a plus.

Travel – Must be willing and able to travel up to 50 %.

Knowledge, Skills and Abilities

  • Strong analytical and problem-solving skills, with ability to make sound judgment and decisions and offer innovative solutions.
  • Strong relations management abilities. Ability to relate to people at all levels internally and externally. Strategic in how you approach each relationship.
  • Good presentation and facilitation skills.
  • Proactive, resourceful, solutions-oriented and results-oriented,

Preferred Qualifications

  • Good experience in project grants management, including project design, preferably for grants from multiple public donors, including USAID.
  • Demonstrated ability to write high quality technical proposals and reports.
  • Demonstrated ability to write and edit high quality program reports, including in collaboration with multi-sectoral and/ or multi-disciplinary teams.
  • Experience engaging with partner organizations.
  • MEAL skills and experience required.
  • Staff management experience and abilities that are conducive to a learning environment.
  • Experience using MS Windows and MS Office packages (Excel, Word, PowerPoint), Web Conferencing Applications, information management systems.
  • Experience in application of CRS and USAID program quality standards a plus.

Agency REDI Competencies (for all CRS Staff):

Agency competencies clarify expected behaviors and attitudes for all staff. When demonstrated, they create an engaging workplace, help staff achieve their best, and help CRS achieve agency goals. These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.

  • Personal Accountability – Consistently takes responsibility for one’s own actions.
  • Acts with Integrity – Consistently models values aligned with CRS Guiding Principles and mission. Is considered honest.
  • Builds and Maintains Trust – Shows consistency between words and actions.
  • Collaborates with Others – Works effectively in intercultural and diverse teams.
  • Open to Learn – Seeks out experiences that may change perspective or provide an opportunity to learn new things.

Agency Leadership Competencies:

  • Lead Change – Continually looks for ways to improve the agency through a culture of agility, openness, and innovation.
  • Develops and Recognizes Others – Builds the capacity of staff to reach their full potential and enhance team and agency performance.
  • Strategic Mindset – Understands role in translating, communicating, and implementing agency strategy and team priorities.

Supervisory Responsibilities – None

Key Working Relationships

Internal – Chief of Party Nawiri, Deputy Chiefs of Party Nawiri, other senior management team members and project staff of Nawiri, Head of Programming, program managers and regional Program Quality staff and technical staff from CRS Head Quarters

External – local partner program staff, BHA, Government

***Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.

Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.

CRS’ talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.

CRS prioritizes candidates who are citizens/ permanent residents of the countries where we have CRS offices.

CRS is an Equal Opportunity Employer

More Information

  • Job City Kenya
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Catholic Relief Services was founded in 1943 by the Catholic Bishops of the United States to serve World War II survivors in Europe. Since then, we have expanded in size to reach more than 100 million people in 101 countries on five continents.

Our mission is to assist impoverished and disadvantaged people overseas, working in the spirit of Catholic social teaching to promote the sacredness of human life and the dignity of the human person. Although our mission is rooted in the Catholic faith, our operations serve people based solely on need, regardless of their race, religion or ethnicity. Within the United States, CRS engages Catholics to live their faith in solidarity with the poor and suffering people of the world.

CRS is motivated by the example of Jesus Christ to ease suffering, provide development assistance, and foster charity and justice. We are committed to a set of Guiding Principles and hold ourselves accountable to each other for them.

Watch what happens when little miracles touch the lives of the most vulnerable people around the world. Witness the lifesaving help and hope provided by Catholic Relief Services. Take a look at just how far your heart can reach.

As the official international humanitarian agency of the Catholic community in the United States, CRS is governed by a board of directors comprising clergy, most of them bishops elected by the United States Conference of Catholic Bishops, as well as religious and Catholic lay men and women.

CRS maintains strict standards of efficiency, accountability and transparency: 93% of our expenditures go directly to programs.

CRS' commitment to Catholic teaching

Catholic Relief Services is a manifestation of love for our brothers and sisters around the globe by the Catholic community of the United States. We protect, defend and advance human life around the world by directly meeting basic needs and advocating solutions to injustice. CRS is a pro-life organization dedicated to preserving the sacredness and dignity of human life from conception to natural death. Every aspect of our work is to help life flourish. We are resolute in our commitment to the Church and its teaching.

As a part of the Universal Church, we work with local Catholic institutions around the world. As a Catholic agency that provides assistance to people in need in 101 countries without regard to race, religion or nationality, we also participate in humanitarian initiatives undertaken by a range of groups, including governments, other faith communities and secular institutions. Although some positions and practices of these institutions are not always consistent with the full range of Catholic teaching, CRS' work with these institutions always focuses only on activities that are fully consistent with Catholic teachings.

CRS employs Catholics as well as non-Catholics. Membership in professional associations enables our staff to obtain information and technological advances that best prepare us to serve those in our care—and we do so in full accordance with Catholic teachings. Our staff members also belong to coalitions that extend the reach of services to poor people who often live in remote areas where CRS does not operate. These coalitions give CRS a platform to present effective methods and procedures that demonstrate the efficacy of Catholic approaches to health and family planning. These are our opportunities to make space in the public sphere for the Catholic viewpoint and to witness to our faith.

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0 USD Kenya CF 3201 Abc road Fixed Term , 40 hours per week Catholic Relief Services

About CRS

Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding. CRS has worked in Kenya since 1965. Over the years, CRS’s focus shifted from direct relief and food distributions to a comprehensive development program that works with partners and enhances the local capacity. CRS Kenya programs now support care reforms, children affected by HIV, and community-based efforts to increase household incomes, improve family health and sanitation, and enhance agricultural livelihoods.

Background

CRS, representing a consortium of international non-governmental organizations, local implementing partners and research institutions is leading the USAID Nawiri Program, a USAID Bureau for Humanitarian Assistance (BHA) funded 8-year Resilience Food Security Activity (RFSA) in Isiolo and Marsabit Counties of Kenya. The overarching goal of this activity is to sustainably reduce persistent levels of acute malnutrition in Kenya’s arid and semi-arid lands (ASALs). The multi-sectoral activity uses a local system and institutional strengthening approach.

Job Summary:

You will be responsible for ensuring effective systems and processes are in place for continuously improving the quality of implementation and the impact of the Nawiri program. You will ensure application of CRS and BHA program quality standards and support consortium staff in the application of these standards. As the program enters Year 6, this will include an emphasis on sustainability and exit strategies. In addition, you will lead the preparation and submission of donor reports.

Roles and Key Responsibilities:

Program Quality

  • Ensure that the Nawiri program is implemented in line with CRS program quality standards, donor guidelines, and industry best practices.
  • Coordinate the identification of the priority areas for program quality, develop and implement related standard operating procedures (SOPs) and action plans.
  • Coordinate with consortium partners on the implementation of Quality Assurance (QA) measures to improve the quality of Nawiri interventions and to enhance impact. This includes priority strategies in Sequencing, Layering and Integration (SLI) and sustainability.
  • Oversee technical assistance and capacity strengthening activities in program quality for consortium staff, including design and delivery of innovative training and accompaniment on CRS Program Quality standards.
  • Work closely with MEAL team to strengthen the consortium’s timely use of data, information and learning to make informed decisions to improve the quality of the program.
  • Support the integration of innovations and best practices across Nawiri interventions.
  • Collaborate with Nawiri Senior Management Team and other staff to plan, prepare and co-facilitate Program Review meetings.
  • Make frequent visits to the field to monitor the implementation of workplans and propose recommendations to the Chief of Party, deputy Chief of Party – Programs, and other Nawiri staff.
  • Maintain the program issues log and follow up on outstanding actions.

Donor reporting and requirements

  • Maintain Nawiri’s reporting calendar and coordinate with the different technical teams
  • Lead the development, review, and timely submission of high-quality reports and other requirements to the donor and other stakeholders, such as weekly briefs, quarterly and annual reports.

Basic Qualifications

  • Master's Degree in International Development, International Relations or in one of the program’s sectors required. Additional experience may substitute for some education.
  • Minimum of 5 years’ experience in relevant field-based project management experience required, with preferably at least 2-3 years working in Health, Nutrition, WASH and/or Resilience.
  • Experience in managing moderately complex projects, preferably with an international NGO.

Required Languages – Excellent spoken and written English. Kiswahili language a plus.

Travel - Must be willing and able to travel up to 50 %.

Knowledge, Skills and Abilities

  • Strong analytical and problem-solving skills, with ability to make sound judgment and decisions and offer innovative solutions.
  • Strong relations management abilities. Ability to relate to people at all levels internally and externally. Strategic in how you approach each relationship.
  • Good presentation and facilitation skills.
  • Proactive, resourceful, solutions-oriented and results-oriented,

Preferred Qualifications

  • Good experience in project grants management, including project design, preferably for grants from multiple public donors, including USAID.
  • Demonstrated ability to write high quality technical proposals and reports.
  • Demonstrated ability to write and edit high quality program reports, including in collaboration with multi-sectoral and/ or multi-disciplinary teams.
  • Experience engaging with partner organizations.
  • MEAL skills and experience required.
  • Staff management experience and abilities that are conducive to a learning environment.
  • Experience using MS Windows and MS Office packages (Excel, Word, PowerPoint), Web Conferencing Applications, information management systems.
  • Experience in application of CRS and USAID program quality standards a plus.

Agency REDI Competencies (for all CRS Staff):

Agency competencies clarify expected behaviors and attitudes for all staff. When demonstrated, they create an engaging workplace, help staff achieve their best, and help CRS achieve agency goals. These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.

  • Personal Accountability – Consistently takes responsibility for one’s own actions.
  • Acts with Integrity - Consistently models values aligned with CRS Guiding Principles and mission. Is considered honest.
  • Builds and Maintains Trust - Shows consistency between words and actions.
  • Collaborates with Others – Works effectively in intercultural and diverse teams.
  • Open to Learn – Seeks out experiences that may change perspective or provide an opportunity to learn new things.

Agency Leadership Competencies:

  • Lead Change – Continually looks for ways to improve the agency through a culture of agility, openness, and innovation.
  • Develops and Recognizes Others – Builds the capacity of staff to reach their full potential and enhance team and agency performance.
  • Strategic Mindset – Understands role in translating, communicating, and implementing agency strategy and team priorities.

Supervisory Responsibilities - None

Key Working Relationships

Internal – Chief of Party Nawiri, Deputy Chiefs of Party Nawiri, other senior management team members and project staff of Nawiri, Head of Programming, program managers and regional Program Quality staff and technical staff from CRS Head Quarters

External – local partner program staff, BHA, Government

***Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.

Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.

CRS' talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.

CRS prioritizes candidates who are citizens/ permanent residents of the countries where we have CRS offices.

CRS is an Equal Opportunity Employer

2024-10-07

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