Background Information – Job-specific
UNOPS ETMCO is recruiting for this position: Public Information Assistant (Tour Guide) based in Addis Ababa, Ethiopia for the United Nations Economic Commission for Africa (UNECA). Qualified women and candidates from groups which are underrepresented in the UNOPS workforce are encouraged to apply. These include in particular candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities.
This is a local position, and is hence open to Ethiopian nationals only UNOPS and the ECA have partnered together to deliver on a project that will put in place the critical business systems and services to enable the Economic Commission for Africa (ECA) to go beyond its current regular operations and effectively deliver on its Business Plan mandate of becoming Africa’s premier think tank. Five specific outcomes are foreseen, which are the results of the implementation plans of four corporate strategies introduced for communications, publications, knowledge management and ICT for Development. When attained, the outcomes will result in a sustainable increase in the visibility and impact of the organization’s work in the areas of policy research and knowledge delivery. This recruitment initiative is carried out by UNOPS in support of ECA’s Information Ans Communication Technology Support Section (ICTSS) strategic intent. It is with this objective that UNOPS advertises these opportunities in partnership with ECA. This recruitment initiative is carried out by UNOPS in support of PCKMD for the PCMS. It is with this objective that UNOPS advertises these opportunities in partnership with UNECA.
Functional Responsibilities
Within delegated authority, the Public Information Assistant (Tour Guide) will be responsible for the following duties:
- Conduct one-hour lecture tours, four to five times a day, on the history of Africa Hall and work of the United Nations.
- Participate in daily briefings as well as special briefings on different topics such as peacekeeping, disarmament and human rights. Study and research UN materials in English, in order to stay abreast of current activities of the UN system.
- Tailor language and information to different audiences (e.g. children, students, senior citizens, VIPs, UN Mission staff and media representatives) and respond to politically sensitive questions in an accurate and effective manner.
- Deliver quality customer service to raise awareness and promote the history of Africa Hall and the work of the Organization in an enjoyable and educational manner.
- Communicate and handle effectively stressful client-service situations by showing emotional intelligence and solid client orientation skills.
- Develop positive work relationship with peers, tour coordinators and supervisors based on mutual trust and respect.
- Undertake other assignments to facilitate the smooth running of the guided tour operation, which include a) Assist the Tour Coordinator in dispatching groups of visitors, and, while on duty on the tour route: b) Monitor the closure of visited places (whenever required) and liaise with tour coordinators, cashiers and UN Security, and c) Help out with crowd control issues and any visitors’ needs requiring escorting or wheelchair assistance
Work implies frequent interaction with the following:
General public and UN staff and delegates; Tour Coordinators; Meeting Services Officers/Assistants, UN Security staff.
Results Expected:
Successfully complete a two-week training about the history Africa Hall, the ECA and work of the United Nations and its Main Organs and their current activities in the field. Present UN-related information in a clear, accurate and professional manner in order to promote a better understanding of the history of Africa Hall and work of the Organization and offer visitors an enjoyable and educational experience while ensuring consistently good customer service.
Education/Experience/Language requirements
Education:
- High School Completion or equivalent is required.
- A Bachelor’s Degree in communications, journalism, public relations, social sciences, international relations, or a related fields is an asset.
Experience:
- A minimum of five (5) years relevant experience in the field of communications and public information, or a related field is required.
- Experience as tour-guide in an international setting would be an asset.
Language:
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- Fluency in written, reading and spoken English and French is required.
- Knowledge of another UN official language, such as Arabic, Spanish, Chinese, or Russian, is desirable.
Others:
- Has the ability to work independently and with minimal supervision, as well as good communications, interpersonal, and customer service skills.
Contract type, level and duration
Contract type: Local Individual Contractor Agreement (LICA) Contract level: LICA/ICS -5 Contract duration: One year
For more details about the ICA contractual modality, please follow this link: https://www.unops.org/english/Opportunities/job-opportunities/what-we-offer/Pages/Individual-Contractor-Agreements.aspx
Competencies
Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.
Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles.
Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).
Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.
Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.
Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving.
Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.
Additional Information
- Please note that UNOPS does not accept unsolicited resumes.
- Applications received after the closing date will not be considered.
- Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process, which involves various assessments.
- UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of many diverse nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. UNOPS seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce.
- Qualified women and candidates from groups which are underrepresented in the UNOPS workforce are encouraged to apply. These include in particular candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities.
- We would like to ensure all candidates perform at their best during the assessment process. If you are shortlisted and require additional assistance to complete any assessment, including reasonable accommodation, please inform our human resources team when you receive an invitation.
Terms and Conditions
- For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post.
- For retainer contracts, you must complete a few mandatory courses ( they take around 4 hours to complete) in your own time, before providing services to UNOPS. Refreshers or new mandatory courses may be required during your contract. Please note that you will not receive any compensation for taking courses and refreshers. For more information on a retainer contract here.
- All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.
- It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.
More Information
- Job City Addis Ababa
