Hardship Level (not applicable for home-based): A (least hardship)
Family Type (not applicable for home-based): Family
Staff Member / Affiliate Type: UNOPS LICA4
Target Start Date: 2025-09-01
Deadline for Applications: August 23, 2025
Terms of Reference
- A minimum of 1 year of relevant experience working with UNHCR, other humanitarian organizations, or within the context of refugee assistance and protection in Egypt is highly desirable. Experience with community engagement, case management, or service delivery in refugee contexts is an asset.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and OneDrive) is required.
- Demonstrates excellent command of English and Arabic across all language skills—reading, writing, speaking, and listening.
- Strong communication, problem-solving, and organizational skills, with the ability to work collaboratively in multicultural and dynamic team settings.
- Understanding of the socio-cultural context of refugees in Egypt, with sensitivity to diversity and inclusion in delivering services.
Standard Job Description: Registration Assistant
Organizational Setting and Work Relationships
The Registration Assistant is a member of the registration team and is supervised by a more senior colleague who normally reports directly to the Registration Officer. The incumbent is responsible for supporting all activities related to registration, which may also include functions related to reception, filing and data management. S/he responds to queries from asylum seekers and refugees regarding UNHCR’s registration procedures and their rights and entitlements. The Registration Assistant liaises with protection staff and partners to ensure timely identification and referral of persons of concern for protection follow up and may provide interpretation and/or translation services in cases for which s/he has the required language competencies.
All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.
Duties
- Respond to queries from asylum seekers and refugees regarding UNHCR’s registration procedures and their rights and entitlements.
- Maintain accurate and up-to date records and data related to all individual registration cases.
- Identify persons with specific needs and ensure timely referral to protection follow-up as required.
- Collaborate with protection staff and/or partners in the delivery of assistance and programming, including provision of identity and entitlement documentation
- Act as interpreter and translator when needed.
- Refer cases to other units within the office and to implementing partners as necessary.
- Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
- Perform other related duties as required.
Minimum Qualifications
Education & Professional Work Experience
Years of Experience / Degree Level
G4 – 1 year relevant experience with High School Diploma; or Bachelor or equivalent or higher
Field(s) of Education
Not applicable.
Certificates and/or Licenses
Social Sciences; Statistics; Mathematics;
Information Technology;
(Certificates and Licenses marked with an asterisk* are essential)
Relevant Job Experience
Essential
Not specified.
Desirable
Experience in working with UNHCR proGres software.
Functional Skills
IT-Computer Literacy;
(Functional Skills marked with an asterisk* are essential)
Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.
All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.
As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.
This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.
Required Languages: ,
,
Desired Languages: ,
,
Additional Qualifications: Skills
IT-Computer Literacy
Education
Certifications
Information Technology – Other, Mathematics – Other, Social Sciences – Other, Statistics – Other
Work Experience
Other information: N/AThe English version is considered original and authoritative, translation to other language(s) serve the purpose of advertisement of local positions where applicable but are not considered as official translationsN/AThis position doesn’t require a functional clearance
Remote: No
More Information
- Job City Cairo, Egypt
