About One Acre Fund
Founded in 2006, One Acre Fund equips more than 4 million smallholder farmers to make their farms more productive. Across nine countries that together are home to two-thirds of Africa’s farmers, we provide high-quality farm supplies, tree seedlings, accessible credit, modern agronomic training, and a wide range of other agricultural services. On average, this model enables any farmer to increase her income and assets on supported land by more than 40 percent, while permanently improving her climate resilience. This is all made possible by our team of 8,000+ full-time staff, drawn from diverse backgrounds and professions.
Our Kenya program, founded in 2006, is our second largest. We operate under the farmer brand Tupande, serving over one million farmers and employing 2200 staff. We aim to transform every farming community in Kenya by delivering sustained food security and pathways to prosperity.tupande.co.ke.
About the Role
You will responsible for data analytics, system implementations, testing, and change management, and managing daily operations across multiple countries. You will be a part of Global Supply Chain(GSC) department and will report directly to Supply Chain Operations manager.
Responsibilities
- Develop Power BI Reports:
- Build the scoped pipeline of new reports to support actionable insights for decision-making.
- Troubleshoot and maintain existing Power BI reports to implement tweaks and adjustments based on user needs.
- Manage Tech Service Desk Daily Operations:
- Ensure prioritization, escalation and resolution of issues, being the first point of contact for critical service desk matters.
- Manage service desk workflows, track performance, and ensure follow-up on all service requests.
- Systems Implementation & Testing Support:
- Collaborate with IT, Business Analysts, and other departments to ensure successful implementation of new systems.
- Lead testing phases for new system features, working with relevant teams to validate functionality.
- Support post-implementation reviews and follow-up actions for system improvements.
- Systems User Training & Change Management Support:
- Develop and deliver training materials to end-users for newly implemented systems and updates.
- Lead user training sessions and ensure support post-training.
- Help guide change management initiatives to ensure smooth transitions during system upgrades or changes.
- Documentation Support for Business Analysts:
- Provide documentation support for Business Analysts during system analysis and project documentation phases.
- Ensure all necessary documentation is up-to-date and communicate system specifications, user manuals, and troubleshooting guides.
- Seasonal Operations:
- Lead Farmer Inputs Season Operations Calendar to ensure all important milestones are triggered.
- Own Stakeholder collaboration to ensure efficient coordination of respective actions from each team.
- Conduct Forecast vs. Actuals analysis for post-season reviews.
Career Growth and Development
We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.
Qualifications
Across all roles, these are the general qualifications we look for. For this role specifically, you will have:
- Bachelor’s degree in Business Administration, Information Technology, or a related field. (Relevant certifications in Data analytics and BI is an added advantage).
- 2+ years of experience in MSSQL and Microsoft BI tools for designing reports and dashboards.
- Experience with service desk management tools and process tools like Confluence and Draio.
- Experience creating concise process documentation and conducting user training.
- Collaboration skills to implement projects with cross-functional stakeholders.
Preferred Start Date
As soon as possible
Job Location
Nairobi, Kenya
Benefits
Health insurance, paid time off
Eligibility
This role is only open to citizens or permanent residents of Kenya.
Application Deadline
19 May 2025. Please note that we hire on a rolling basis which means that applications are reviewed and processed on a continuous basis until a hire is made.
One Acre Fund never asks candidates to pay any money or pay for tests at any stage of the interview process. Official One Acre Fund emails will always arrive from an @oneacrefund.org address. Please report any suspicious communication here (globalhotline@oneacrefund.org), but do not send applications or application materials to this email address.
Diversity, Equity, Inclusion (DEI), and anti-racism are deeply connected to our organization’s mission and purpose. One Acre Fund aspires to build a culture where all staff feel consistently valued, represented, and connected – so that our team can thrive as professionals, and achieve exceptional impact for the farmers we serve.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression. We are proud to be an equal opportunity workplace.
More Information
- Job City Nairobi
