Support Service Intern 72 views0 applications

Sightsavers is an international organisation that changes lives for the long term. We work in more than 30 countries to eliminate avoidable blindness and support people with visual impairments to live independently.

We are recruiting to fill the position below:

Job Title: Support Service Intern

Job ID: 1497
Location: Abuja
Employment Type: Fixed Term
Categories: Administrative and Clerical

Job Description
Overview:

• We are looking for a passionate and enthusiastic quick learner who is looking to start their career in Public Health and INGO, to gain skills in programme Administration and Support Services.

About the role

• Working within the Operations, Performance & Finance Directorate, the job holders will be responsible for delivering a flexible and multi-disciplinary range of services to the organisation.
• Amongst these is the provision of administrative assistance to the Support Services unit, other employees, and visitors at the Country Office in Abuja.
• Additionally, the role involves staffing the front desks and performing protocol duties, including receiving and directing visitors and stakeholders.

Responsibilities

• Improve appreciation for office etiquettes, acceptable behaviours, interpersonal skills, and diligence to responsibility.
• Prepare interns for future careers in administrative and corporate services roles.
• Instil a culture of problem-solving and develop the capacity to stay calm under pressure.
• Provide protocol services to stakeholders within the office premises.
• Support the Administrative Secretary and Assistant, and the Support Services team, to complete necessary tasks and projects.
• Assist the Support Services Manager with ad-hoc tasks and projects.
• Answer, screen, and forward incoming phone calls to recipients.
• Receive visitors to the organisation and direct them appropriately.
• Receive, sort, and distribute mails and other deliveries.
• Maintain a courteous and welcoming ambience within the reception area.
• Establish and maintain good rapport with visitors and stakeholders.
• Resolve stakeholder requests and enquiries.
• Ensure a very clean and neat waiting area.
• Efficiently handle incoming telephone calls and mails.
• Deliver tasks and objectives on time as required by the Admin Officers or the Support Services Manager.
• Participate in review meetings held at the end of each month.
• Write progress reports after each review meeting.

Skills and Experience:

• The Support Services Intern will provide a flexible range of services within the Operations, Performance & Finance Directorate, including administrative assistance and front desk protocol duties at the Country Office in Abuja.
• They will develop office etiquettes, interpersonal skills, and problem-solving abilities, preparing for future careers in administrative roles.
• Key responsibilities include supporting the Support Services team, handling phone calls, receiving visitors, and managing mail.
• The intern will maintain a welcoming reception area, establish good rapport with stakeholders, and ensure tasks are completed efficiently.
• Monthly review meetings will be held, and progress reports will be written.

Essential Skills:

• Strong administration skills
• Excellent customer care skills, particularly over the telephone
• Effective written and oral communication skills
• Time management skills
• Good IT skills, including proficiency with Microsoft applications
• Hands-on experience with office automation
• An understanding of and commitment to equality of opportunity.

Salary
Local terms and conditions apply.

Note

• This is an exciting learning opportunity that will suit someone with some finance background, whose career aspirations and goals align with the work and vision of Sightsavers’ and who is looking to take their first steps in a career in Public Health and gain valuable experience.
• We are not expecting previous INGO or Public Health experience, and the internship is not suitable for anyone who already has working experience of the above listed developmental opportunities.
• Sightsavers is a Disability Confident Leader, and we particularly encourage applicants from people with disabilities, women and all ethnic and socio-economic backgrounds.