About Mastercard Foundation
Mastercard Foundation is a global foundation based in Toronto, Canada. Our programs promote financial inclusion and advance youth learning in Africa. The Foundation was established in 2006 through the generosity of Mastercard when it became a public company. From inception, the Foundation was designed to be a separate entity and independent from Mastercard. Our policies, operations and funding decisions are made by our President and Board of Directors.
The Foundation believes that youth employment is key to unlocking prosperity, both for youth and their societies. By enabling young women and men from disadvantaged communities to secure and sustain decent work, we will enable tangible and intrinsic improvements to their well-being. By 2030, we want to see an Africa where young people, particularly young women, have decent and fulfilling work. Where everyone can acquire the education and skills they need to find meaningful work and contribute to their societies. Where everyone is financially included and has access to relevant, affordable, and local financial services that they need to manage their daily lives, grow their businesses, and achieve their dreams. Most importantly, we want to see an Africa with a thriving private sector and where governments address the needs of their populations through well-designed and implemented policies and programs, and where the continent is self-reliant and driving its own development.
The Foundation values innovative and fresh thinking as it strives to become a global thought leader. Its work is achieved by a strategic, nimble and adaptable team with a proactive and results-oriented approach to its philanthropic activities. The organization’s culture is shaped by people who are driven and passionate about the Foundation’s mission.
THE POSITION
Reporting to the Manager, Information Technology, the Technical Support Analyst will play a critical role as a lead technical resource responsible for supporting all technical matters at the Accra and Kigali offices. This individual will be responsible for responding to requests from staff, performing regular maintenance on network connected devices and providing guidance and training for end users.
This individual will serve as a business partner to various functional areas of the Foundation and support the goals of departments through exceptional technology support. They will have the opportunity to influence network and infrastructure decisions related to the overall IT roadmap. They will also coordinate projects from planning to implementation phases with minimal supervision.
Specific Responsibilities:
- Provide technical support for staff (network connectivity, Office 365, conference rooms, printers, screens, phones, etc.).
- Monitor and report performance issues related to services provided by third parties.
- Monitor IT services to ensure their consistent, reliable and secure delivery through active monitoring of error logs and user-reported issues.
- Responsible for the overall healthy operation of technology in the offices.
- Perform application updates, security patches and configuration changes on network hardware, services and management tools.
- Work closely with the Manager IT to implement proactive approaches to monitoring and reporting on network services that maximize uptime, reliability and visibility.
- Support and monitor local vendors of IT systems, including network, laptops, telecom, wireless and supporting applications.
- Manage relationships with internal stakeholders to understand and anticipate issues, influence technology adoption, monitor staff satisfaction levels, and address issues and concerns.
- Remain current with trends, new developments and issues in the IT industry including innovation, current technologies, compliance, cyber risks and software, hardware and licensing costs.
Qualifications:
- Bachelor’s degree or diploma and/or certificate in IT related fields.
Location: Accra, Ghana
About Mastercard Foundation
Mastercard Foundation is a global foundation based in Toronto, Canada. Our programs promote financial inclusion and advance youth learning in Africa. The Foundation was established in 2006 through the generosity of Mastercard when it became a public company. From inception, the Foundation was designed to be a separate entity and independent from Mastercard. Our policies, operations and funding decisions are made by our President and Board of Directors.
The Foundation believes that youth employment is key to unlocking prosperity, both for youth and their societies. By enabling young women and men from disadvantaged communities to secure and sustain decent work, we will enable tangible and intrinsic improvements to their well-being. By 2030, we want to see an Africa where young people, particularly young women, have decent and fulfilling work. Where everyone can acquire the education and skills they need to find meaningful work and contribute to their societies. Where everyone is financially included and has access to relevant, affordable, and local financial services that they need to manage their daily lives, grow their businesses, and achieve their dreams. Most importantly, we want to see an Africa with a thriving private sector and where governments address the needs of their populations through well-designed and implemented policies and programs, and where the continent is self-reliant and driving its own development.
The Foundation values innovative and fresh thinking as it strives to become a global thought leader. Its work is achieved by a strategic, nimble and adaptable team with a proactive and results-oriented approach to its philanthropic activities. The organization’s culture is shaped by people who are driven and passionate about the Foundation’s mission.
THE POSITION
Reporting to the Manager, Information Technology, the Technical Support Analyst will play a critical role as a lead technical resource responsible for supporting all technical matters at the Accra and Kigali offices. This individual will be responsible for responding to requests from staff, performing regular maintenance on network connected devices and providing guidance and training for end users.
This individual will serve as a business partner to various functional areas of the Foundation and support the goals of departments through exceptional technology support. They will have the opportunity to influence network and infrastructure decisions related to the overall IT roadmap. They will also coordinate projects from planning to implementation phases with minimal supervision.
Specific Responsibilities:
- Minimum 2 years’ experience supporting end users, applications and hardware.
- Possesses an entry level of network and infrastructure expertise coupled with a high ability to quickly learn new technologies.
- Practical hands-on experience on workstations, printers, cellphones and audio-visual equipment.
- Exceptional analytic and troubleshooting skills for solving problems.
- Understands how emerging technologies and service providers can be utilized to improve existing systems and/or increase operational efficiency.
- A good understanding of the following Technologies: Windows 10 and Office 365, SharePoint.
- Intellectually curious and flexible, is comfortable with ambiguity, receptive to new ideas and open to change, when presented with best options.
- Is results driven and motivated by a sense of performance excellence and a sense of urgency; possesses a proactive and ‘self-starter’ mentality.
- Demonstrates strong communication, presentation and negotiation skills in complex environments with an aptitude for diplomacy.
- Possesses a global mind-set and professional maturity, and demonstrates sensitivity to working within different cultures.
- A team player who is able to work in a fast paced, ever-changing environment.
- Ability to travel internationally up to 10% of the time.
TO APPLY
Please email your resume and cover letter explaining your interest in the position to [email protected] indicating ‘Technical Support Analyst’ in the subject line of your email. All applications are appreciated; however, only those candidates selected for an interview will be contacted.
The Mastercard Foundation values the unique skills and experiences each individual brings to the Foundation, and are committed to creating and maintaining an inclusive and accessible environment for everyone. We appreciate your interest, and advise that only candidates selected for an interview will be contacted directly.
Completion of satisfactory business references, background checks (criminal and credit) and proof of education are essential conditions of employment.
If you require accommodation during the recruitment and selection process, please contact the People and Culture Department. We will work with you to provide a positive recruitment experience in a confidential manner.
More Information
- Job City Accra
