Accountability Officer – West Nile, Uganda 235 views0 applications

Position: Accountability Officer

Report to: Project Manager

Location: West Nile, Uganda

Purpose of the position:

The purpose of this position is to lead in operationalizing Humanitarian accountability within the project. In line with the Programme Accountability Framework (PAF) of World Vision International, the Accountability Officer will ensure the four pillars of the PAF (Information sharing, consultation, participation and CRM) meet international standards and commitments such as; Humanitarian Accountability Partnership, Core Humanitarian Standards, good enough guide, DO NO HARM among others. The Accountability Officer, with support from the MEAL Officer, is responsible for planning, coordinating and implementing the regular Monitoring and Evaluation needs of the project.

Major Responsibilities:

Ensuring routine Project Monitoring is conducted focusing on the following results:

• Ensure staff and other stakeholders at settlement level adhere to information provision guidelines of World Vision.
• Through Humanitarian Accountability assessment, establish how the community would like to receive and share information, how they (beneficiaries) would like to be consulted and participate in WV programmes and channels in which beneficiaries would like to complaint and provide feedback regarding WVs interventions.
• Support programme staff to implement information provision guidelines and district level information provision strategy. This includes setting up notice boards, printing documents to include on notice boards, establishing information centers and ensuring relevant, accurate and timely information is shared with beneficiaries
• Review and improve or develop districts/settlement level information provision strategy. Work together with Food Assistance Officer to ensure all stakeholders are sufficiently informed according to the information provision guidelines.

Ensure implementation of feedback and complaints mechanisms across all programs in the settlement.

• This includes: Ensure adherence of staff, beneficiaries and stakeholders to Feedback and Complaints Policy and Procedures, Help Desk Guidelines, Suggestion Box Guidelines etc. Including confidentiality, impartiality, timely and appropriate response to issues arising.
• Review complaints, feedback, inquiries and suggestions received through all mechanisms together with the Food Assistance Officer. Decide a plan of action and ensure the action is carried out in a timely manner and in accordance to the stipulated guidelines.
• Document all settlement level complaints, feedback, inquiries and suggestions in a central database.
• Follow up with management to ensure beneficiary feedback is utilized to improve on service delivery at settlement level.
• Engage the community in an appropriate and respectful manner, never raising false expectations.
• Intentionally, regularly informally and formally consult with beneficiaries, non-beneficiaries, and Government officials, other agencies to receive feedback on our programs, commitments and staff conduct.
• Strengthen the capacity of staff to identify the needs and preferences of the communities where WV operates. Work with programme staff to improve the ways in which World Vision engages with the community based on findings from community consultations.
• Develop and facilitate trainings that help all staff and stakeholders to build understanding on; humanitarian Accountability, DO NO HARM, and Core Humanitarian standards and commitments.

Attend coordination and inter-agency meetings on monthly basis to represent World Vision at settlement level.

• Raise and address any issues discovered during consultations. Raise sensitive issues/incidents immediately to the Food Assistance Manager.
• Conduct routine monitoring of the different CRM in place to ensure effectiveness and utilization by beneficiaries and other stakeholders.
• Compile and submit quality reports to Food Assistance Manager as directed. Ensure that all reports are highly accurate, comprehensive, well documented and will guarantee the credibility of the program;

Child Protection and Wellbeing

• Monitor the wellbeing and child abuse cases and report any incidents in line with child protection policy and guidelines.
• Work with local leaders to protect children from child violations and abuses
• Sensitize children including most vulnerable, guardians/parents and other stakeholders about children’s rights and responsibilities.
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Qualifications: Education/Knowledge/Technical Skills and Experience

1. University Degree in education, sociology, political science, business or international development;
2. At least 2 years’ experience in working with International NGOs with relevant community focus
3. Demonstrated ability to work effectively with beneficiary communities, Government and other stakeholders at the district level;
4. Experience in training and community consultation highly desired
5. Experience in facilitating focus group discussions with local communities and reporting.
6. Commitment to and understanding of international humanitarian standards, especially the Red Cross and Red Crescent Code of Conduct, Sphere, and the Humanitarian Accountability Partnership (HAP) Standard;
7. Ability to work in a cross-cultural context with people of various backgrounds;
8. Modeling of accountable practice through personal actions and approaches to program management;
9. Willingness to participate in chapel and group devotions; and
10. Commitment to WV Core Values and Mission Statement.
11. Computer literacy
12. Perform other duties as required
13. Practicing accountability and integrity.
14. Communicating information effectively
15. Thinking clearly, deeply and broadly.
16. Understanding the Humanitarian Industry.
17. Practicing innovation and change

How to apply:

Please submit your application and complete Curriculum Vitae, to Website: https://careers.wvi.org/job-opportunities-in-uganda

Address your application to the People & Culture Specialist, Recruitment, World Vision Uganda

Deadline for receiving applications is 29th August, 2019. (Qualified natives of West Nile region are particularly encouraged to apply)