Médecins Sans Frontières, founded in 1971, is an international medical humanitarian organization that provides emergency medical assistance to people affected by conflict, epidemics, disasters or exclusion from health care. Our teams are made up of tens of thousands of medical professionals, logistics, administrative and various other professions, all guided by our medical ethics and our principles of impartiality, independence and neutrality.
MSF WaCA, created in 2019, is the first MSF headquarters in Africa, and responds to the desire to reinvent the MSF movement after 50 years of humanitarian actions in the world, for more access to care, more reactivity and proactivity for greater medical coverage of affected populations in the world.
Why join us?
You are preparing to become a member of the MSF family, with over 50 years of emergency medical action that earned the Nobel Peace Prize in 1999.
We are an inclusive organization that considers social and professional well-being a right for all and provides an environment that considers the diversity of each member.
MSF WaCA claims an African anchorage that considers the local expertise with which it contributes to the implementation of its activities and makes each member, a key actor of the new dynamics of the humanitarian action in the world.
Diversity, Inclusion & Safe Recruitment
MSF offers equal recruitment and development opportunities without any form of discrimination based on gender, religion, sexual orientation, ethnicity, geographical origin, physical disability or any other discriminatory ground.
Female candidates who meet the requirements are strongly encouraged to apply.
MSF is committed to applying Safe Recruitment principles, ensuring transparent, fair, and respectful recruitment processes that protect candidates, the organization, and its beneficiaries.
We Are Looking for: OPERATIONS SUPPORT OFFICER
Department: Operations
Direct Manager: Director of Operations
Functional Manager: Director of Operations
Working %: 100%
Position Based in: Abidjan, HQ
Mobility: All WaCA’s Interventions Zones
Type of Contract: Fixed-Term Contract under Ivorian law; Renewable
Position to be filled: As Soon As Possible
Objectives
To provide effective strategic, administrative, organizational, and operational support to the Operations Director (OD) and the Operations Department. This role ensures fluid coordination processes, tracking of operational priorities, efficient information flow, and the smooth functioning of MSF WaCA’s operational activities.
The position also contributes to the continuous improvement of coordination mechanisms, monitoring operational decisions, emergency preparedness, and communication between headquarters, missions, and various stakeholders within the MSF movement.
Main responsibilities
- Executive and Strategic Support to the Operations Director
o Provide direct support in managing strategic priorities and following up on decisions.
o Anticipate operational priorities to assist the OD in decision-making processes.
o Prepare talking points, briefing notes, presentations, and operational summaries.
o Manage the OD’s complex schedule (internal/external appointments and priority setting).
o Handle sensitive and confidential files with the utmost discretion.
2. Administrative and Organizational Coordination
o Organize departmental meetings and major events (workshops, retreats, annual Plan of Action [POA] sessions).
o Coordinate weekly updates, briefings, and debriefings for technical referents.
o Ensure seamless planning of team activities and departmental calendars.
o Facilitate coordination with support departments (HR, Finance, Logistics, Medical, etc.).
3. Information Management and Internal Communication
o Draft, format, and process official correspondence and operational documentation.
o Ensure the filing, archiving, and accessibility of documents (Headquarters and Field).
o Coordinate the distribution of SitReps (Situation Reports) and other key operational updates.
o Support the translation of administrative and operational documents as required.
o Maintain up-to-date contact lists and emergency communication trees.
4. Activity Tracking and Operational Reporting
o Monitor ongoing files and ensure strict adherence to agreed deadlines.
o Actively participate in tracking the implementation of Plan of Action (POA) decisions.
o Consolidate departmental reports (annual reports, visit reports, operational analyses).
o Regularly update management tools and monitoring matrices.
5. Crisis Management and Field Support
o Provide administrative and organizational support during crisis management.
o Ensure the rapid flow of critical information during emergency situations.
o Support the organization of field visits and operational deployments.
Job requirements
Education
§ Bachelor’s degree (or equivalent) in International Relations, Administration, Medical Sciences, Public Health, or any other related field. A Master’s degree in one of these fields would be considered an asset.
Competencies
Technical Skills
o Excellent organizational and priority management skills.
o Proficiency in office productivity and operational tracking tools.
o Outstanding drafting and synthesis (summarizing) skills.
o Strong analytical and monitoring capabilities.
o Ability to manage sensitive and confidential information.
o Ability to work under pressure and in emergency contexts.
Behavioral Competencies
o High sense of organization and anticipation.
o Proactive approach and autonomy.
o Diplomacy and excellent interpersonal skills.
o Team spirit and collaborative mindset.
o Flexibility and adaptability.
o Rigor and professional discretion.
o Solution-oriented with a focus on continuous improvement.
Professional experience required
§ Relevant professional experience in a humanitarian or international environment.
§ Experience in administrative, support, or operational management.
§ Prior experience within the MSF movement is a significant asset.
§ Experience in field is an advantage.
Languages Skills
§ Working proficiency in English and French (Mandatory)
Computer Skills
§ MS Office suite (mainly MS Word, Excel and Powerpoint)
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N.B.: This job description provides a framework for the main responsibilities and primary activities of the position. It is not exhaustive. Therefore, the responsibilities and activities of the position may differ from those described in this job description due to organizational and operational needs.
Deadline: 09th July 2026 18:00 GMT
Only shortlisted candidates will be contacted.
How to apply
Kindly Apply via this link:Medecins Sans Frontières-WaCA – OPERATIONS SUPPORT OFFICER
