CTG overview:
CTG staff and support humanitarian projects in fragile and conflict-affected countries around the world, providing a rapid and cost-effective service for development and humanitarian missions. With past performance in 17 countries – from the Middle East, Africa, Europe, and Asia, we have placed more than 20,000 staff all over the world since operations began in 2006.
CTG recruits, deploys and manages the right people with the right skills to implement humanitarian and development projects, from cleaners to obstetricians, and mechanics to infection specialists, we’re skilled in emergency response to crises such as the Ebola outbreak in West Africa. Key to successful project delivery is the ability to mobilise at speed; CTG can source and deploy anyone, anywhere, in less than 2 weeks and have done so in 48 hours on a number of occasions.
Through our efficient and agile HR, logistical and operational services, CTG saves multilateral organisations time and money. We handle all our clients’ HR related issues, so they are free to focus on their core services.
Overview of position:
We are seeking a proactive & results driven Digital Transformation Project Manager to lead & support the implementation of CTG’s digital systems, particularly Tayo, across our operations. This role requires a strong focus on change management, ensuring seamless adoption by local teams, clients & stakeholders. The Digital Transformation Project Manager will act as a key liaison between technical teams, end users & leadership, fostering collaboration, ensuring implementation & adoption of the new system to ensure project success.
Role objectives:
Project implementation:
Oversee the end to end implementation of CTG’s digital systems, with a primary focus on Tayo, across designated countries & operational units.
Develop & manage project plans, timelines & deliverables to ensure on time & within budget execution for all digital solutions.
Monitor progress, identify potential risks & implement mitigation strategies to maintain project momentum for both Tayo & other systems.
Work with the technical team to ensure all digital systems meet operational & user needs, providing seamless integration & functionality.
Facilitate feedback collection & ensure continuous improvement of systems based on user input & operational requirements.
Stakeholder engagement:
Collaborate closely with local teams, clients & stakeholders to gather requirements, address concerns & tailor solutions to meet operational needs.
Establish regular feedback channels to identify challenges, fine tune digital systems & ensure ongoing alignment with client & operational objectives.
Act as the main point of contact for digital systems related project queries, providing timely updates on project status & developments.
Promote digital solutions, particularly Tayo, by showcasing their impact on efficiency & productivity, encouraging stakeholder buy in & addressing resistance.
Train, work closely & regularly with the regional support services leads to ensure they act as ‘ambassadors’ of the changes & as first focal points for system queries.
Change management:
Lead change management efforts to drive the adoption of CTG’s digital systems across the organization, prioritizing Tayo & supporting other tools as needed.
Develop, execute communication & training plans tailored to diverse stakeholder groups, fostering a culture of digital innovation & efficiency.
Address resistance to change by coaching & supporting stakeholders at all levels, ensuring smooth transitions.
Act as a digital systems ambassador by promoting their benefits, sharing success stories & tailoring messaging to highlight practical advantages for teams & operations.
Develop targeted communication strategies to build awareness & desire for system adoption, ensuring stakeholders understand the value of digital tools in enhancing their roles, work processes & productivity.
Identify areas of low digital utilization or manual processes, collaborating with stakeholders to propose & implement automation opportunities.
Track digital adoption rates & work with the Digital Program Manager to design targeted solutions for underutilized functionalities / systems.
Training & support:
Organize & deliver training sessions for end users, ensuring effective & confident use of all CTG digital systems.
Provide ongoing support to local teams post implementation, resolving issues & enhancing user experience across all systems.
Develop & maintain user friendly guides, manuals & resources for continuous learning & effective system utilization.
Reporting & documentation:
Manage & maintain project implementation documentation, including project plans, feedback reviews, user manuals & presentations for all digital initiatives.
Prepare regular progress reports for leadership, highlighting key milestones, risks, adoption rates & opportunities for improvement.
Develop, share best practices & tools for digital system execution, management & improvement.
Conduct feedback reviews to identify strengths & areas for improvement, ensuring lessons learned inform future digital projects.
Develop KPI frameworks to assess the performance & impact of digital solutions, ensuring clear tracking & reporting on adoption & utilisation.
Project reporting:
This role reports to the Program Manager.
Key competencies:
Bachelor’s degree in human resources systems, information technology or a related field is required.
Certification in project management & / or change management is a key requirement.
Project management certification & advanced experience in IT project management & agile project management / scrum master / product owner is desired.
At least 5 years’ experience in project management, ideally within HR systems or technology implementation.
Prior & relevant experience in Middle East, Africa & / or Asia is desired.
Must be fluent in English.
Proven experience in managing HR system implementations or similar technology driven projects.
Strong expertise in change management & stakeholder engagement.
Proven ability to build strong partnerships with technical counterparts & other stakeholders to ensure alignment & successful outcomes.
Able to obtain cooperation from a wide variety of stakeholders, including senior management & other teams / departments.
Excellent project management skills, including planning, risk management & delivering on tight deadlines.
Outstanding communication & interpersonal skills, demonstrated experience working closely with technical teams & translating technical requirements into actionable plans for non technical stakeholders.
Analytical mindset with the ability to solve complex problems & make data driven decisions.
Self motivated; able to effectively prioritize & execute tasks in a high pressure environment & quickly assess & act on changing priorities.
Adaptability, resilience & the ability to work independently & collaboratively in dynamic, fast paced environments.
Excellent time management, attention to detail & strong organizational skills.
Cultural competence & sensitivity to effectively engage with stakeholders from diverse backgrounds & countries.
Commitment to continuous improvement & a “how can I help” attitude.
Proficiency in project management tools, HRIS platforms & Microsoft Office applications (Project, Power Point, Word & Excel).
Team management:
This role has no team management responsibility.
Further information:
Qualified female candidates are encouraged to apply for this role.
More Information
- Job City Nairobi
