Head of Support Services, April 2024

Danish Refugee Council, one of the world’s leading humanitarian NGOs, is currently looking for a highly qualified and experienced Head of Support Services to be operationally and strategically responsible for Finance, Human Resources, Logistics and Procurement, Administration and IT.

Danish refugee council has been operating in Libya and Tunisia since 2011 focusing on protection of the displaced and conflict affected population. These include refugees, asylum seekers and economic migrants in Tripoli area and in the south west of the country, the population in and around Sirte affected by unexploded ordnance (UXOs) and to an increasing extent on the legal and illegal migrants and stateless populations in Libya. DRC/DDG has its head office in Tripoli and a field office in Sabha. Sabha is located 800 km south of Tripoli and is a central transit point for migrants and is home to large numbers of minority groups and stateless populations.

About the job

The Head of Support Services is expected to have senior level management experience and a demonstrable successful track record of organizational development and resource mobilization, be able to conceptualize and articulate DRC’s vision, and have the strong oral and written communication skill required to translate the vision into action.

Your main duties and responsibilities will be:

Management

• Lead and manage the support managers (including people planning, performance, well-being and development)

• Manage, deliver and report on current operations programme support in geographic scope

• Establish high performing support teams ensuring high-quality approaches are maintained

• Develop and improve operational approaches, compliance and systems, and support the Country Director to build and deliver effective and sustainable interventions.

• Responsible for the strategic development, management and implementation of the support operations

• Ensure appropriate technical support is available to programs, in line with organizational priorities

• Ensure support for annual planning and review processes

• Direct responsibility for ensuring that the DRC Programme operates in accordance with DRC’s support function guidelines

Operational Management

• Support the Country Director and the Senior Management Team in liaising with donors and authorities, especially as relates to issues of compliance, registration, and audit

• Oversee the operational support units for the country by providing strategic leadership and technical support to the areas under his/her supervision

• Supervision, audits and controlling and implementation of corrective actions related to DRC’s operational standards within support areas

• Ensure that DRC retains and continually develops its operational capacity to provide rapid emergency response in particular within its procurement and transport systems

• Actively contribute to the risk management plan and mitigations for the country that identifies the major financial and operational risks

• Ensure that all administrative and legal-related systems are accurate and maintained

• Work to build the capacity of the operational support staff throughout the operation though frequent in-service training sessions and mentoring support

• Contribute to the development and implementation of DRC’s global development initiatives

DRC Dynamics ERP System

• Ensure ERP functionality is properly rolled out and used by relevant staff

• Apply reports and data analytics from DRC Dynamics to improve overall performance

• Act as heavy user for most of the Projects & Finance functionalities

About you

To be successful in this role we expect you to have at least 7 years of experience in a relevant field and possess strong skills motivating people through change. Moreover, we also expect the following:

• A Master’s Degree or advanced professional qualification in Finance or Business Administration.

• At least 4 years’ experience with people management.

• Experience in a similar role in an international NGO.

• Proven leadership skills and a competence in people management

• Proven operational management experience and capability, including in conflict areas

• Proven significant financial, information and systems management experience

• Significant experience in procurement and tender processes

• Understanding and experience of institutional fundraising

• Understanding of the countries in which DRC operates and sensitive to the cultural context

• Experience working in an ERP system, including supply chain, finance and HR systems

• Full professional proficiency in English. Good command of Arabic is an advantage.

In this position, you are expected to demonstrate DRC’ five core competencies:

Striving for excellence: You focus on reaching results while ensuring an efficient process.

Collaborating: You involve relevant parties and encourage feedback.

Taking the lead: You take ownership and initiative while aiming for innovation.

Communicating: You listen and speak effectively and honestly.

Demonstrating integrity: You act in line with DRC’s vision and values.

We offer

Job title: Head of Support Services

Reports to: Country Director

Reportees: Finance Manager, Logistics Manager, HR/Admin Manager, Support Services Manager

Contract: 12 months

Starting Date: As soon as possible

Salary band: The position is Management Band E, with conditions according to DRC’s Expat Terms of Employment.

Benefits: Tripoli is a Non-Family Duty Station with R&R entitlements. Housing and other benefits provided according to Danish Refugee Council’s Terms of Employment for Expatriates.

Duty station: Tripoli, Libya.

How to apply:

All applicants must upload a cover letter and an updated CV (no longer than four pages) in English.

Your application should be sent through our online application system on www.drc.dk under Vacancies. Applications sent by email will not be considered.

Closing date for applications: Sunday 17 February 2019.

Please contact [email protected], if you experience problems with your online application.

For further information about the Danish Refugee Council, please consult our website drc.ngo.

More Information

Job City Tripoli

Danish Refugee Council Tripoli

Danish Refugee Council (DRC)

The Danish Refugee Council is currently implementing a broad range of activities relevant to conflict affected communities and persons. The activities are categorized in ten sectors:

Shelter and Non-food Items, Food Security, Protection, Income Generation, Coordination & Operational Services, Community Infrastructure & Services, Humanitarian Mine Action, Armed Violence Reduction (AVR), Water, Sanitation & Hygiene (WASH), and Education.

Here you can read some short exemplifications of what types of activities the respective sectors include:

Shelter and Non-food Items: Provision of emergency shelter, emergency cash grants, rehabilitation of housing, distribution of non-food items (NFIs) and provision of return and repatriation kits.

Food Security: Emergency food provision or food voucher programmes. Training and capacity development in agriculture, agricultural inputs (e.g. tools and seeds), agricultural grants.

Protection: Advocacy for the rights of displaced people in their context of displacement, child protection initiatives, individual protection assistance based on vulnerability, legal aid, land & property rights, sexual and gender-based violence prevention, registration services for the internally displaced and refugees, monitoring of rights and rights awareness-raising, facilitation of return and repatriation processes.

Income Generation: Business training and SME development, business grants, life-skills training, literacy and numeracy training, vocational training, micro-credit loans, savings groups, group enterprise development and facilitation.

Coordination & Operational Services: Coordination and management of refugee and IDP camps, active participation in UN cluster coordination, humanitarian surveys and studies, facilitation of NGO Networks focused on displacement solutions, capacity development, training and support to local NGOs, secondment of experts to UN emergency operations worldwide

Community Infrastructure & Services: Provision of physical infrastructure like roads, bridges, community centres, irrigation systems or other community structures, facilitation and training of infrastructure management groups at community level, facilitation and funding of community development plans, initiatives for disaster risk reduction at community level.

Humanitarian Mine Action: Manual or mechanical mine clearance, clearance of former battle areas, education for affected communities – with special focus on children on how to avoid harm from mines and UXO, surveys of expected and confirmed mined or UXO areas, explosive ordnance disposal and stockpile destruction, capacity building of national demining institutions.

Armed Violence Reduction (AVR): Education in procedures for safe storage and safe handling of small arms and light weapons (SALW), capacity building of institutions for safety, local and community level conflict management and mitigation.

Water, Sanitation & Hygiene (WASH): Emergency water supply, hygiene item distribution, hygiene information and education, construction of latrines, installation water points, wells and water storage. Water purification.

Education: Education grants and fee support, school feeding programmes, teacher training and support, school materials provision and construction or rehabilitation of school structures.

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