IT Officer – Global Support - Cameroon, Mali, Senegal, June 2026

Organisation Background

Founded in 2011, the International NGO Safety Organisation (INSO) is an international non-governmental organisation that supports humanitarian aid workers by establishing safety coordination platforms in insecure contexts.

INSO provides registered NGOs with a range of free services, including real-time incident tracking, analytical reports, safety-related data and mapping, crisis management support, staff orientations and training. INSO works in 26 of the world’s most insecure countries, with its headquarters in The Hague, the international city of peace and justice.

Overall Purpose of Role

The Senior IT Officer is primarily responsible for providing IT and application support to all INSO offices and for implementing projects centred around organisational IT standardisation and compliance. A position requirement is to travel to INSO country missions for project-based periods, to implement projects and provide hands-on support at the relevant locations.

The postholder assists the IT Manager in delivering IT support services to INSO staff and offices – acting primarily as first-line support for country offices during visits, and as second-line support to INSO country offices in general, resolving issues in person or remotely via phone or internet-based communication as needed. A particular aim of the role is to strengthen the IT function’s ability to support INSOs’ Francophone offices and staff.

Main Duties and Responsibilities

Provide on-demand support for hardware, software, and installation issues via TeamViewer and Microsoft Teams to all staff, in coordination with country office IT teams.
Travel between various INSO Francophone country offices and Satellite offices to review IT policy compliance and assist country office teams through project-based activities.
Act as an IT Support focal point between the HQ IT team and INSO country offices.
Provide ad-hoc training and guidance to country office teams on INSO IT technologies and policies (French and English).
Reviewing Country Office Information Technology infrastructure and equipment, and completing projects to upgrade, replace or configure these to INSO standards.
Assist Country Office teams with managing INSO SharePoint sites, including permission structure guidance and usage training.
Provide in-person or remote “IT onboarding” sessions for new hire staff.
Install and configure new and used computers to INSO IT standards, including operating systems and applications.
Assist in developing tutorials for INSO IT tools, applications, and services.
Assist in developing guidelines for Cybersecurity and IT awareness.

Knowledge, Skills, and Experience

Essential

2-4 years of professional experience supporting IT services.
Experience within the Humanitarian (INGO) context, including frequent travel and working in potentially high-risk countries.
Extensive experience with Windows operating systems and other Microsoft technologies, such as Entra ID, Microsoft 365, Office 365 applications, Exchange Online, and SharePoint Online.
Knowledge of modern Cybersecurity awareness and practices
Familiarity and experience with Microsoft Intune device deployment and Intune Device management.
Knowledge of network concepts and Wi-Fi connectivity troubleshooting.
Professional working proficiency in written and spoken French and English.
Eligibility and ability to travel frequently across INSO’s countries of operation.
Degree in Information Technology or a related field, or equivalent practical experience.
Demonstrated experience working effectively in a fully remote team with predominantly remote customers.

Behavioural Competencies

Autonomy – Able to work independently with remote supervision
Multitasking – Able to manage work demands across multiple locations
Communication – Strong cross-cultural communication skills; able to explain technical concepts clearly to non-technical staff
Adaptability – Adaptable and resilient when working in austere or insecure environments
Customer-service oriented – patient, approachable, and responsive
Accuracy – Strong documentation and reporting skills

INSO’s Safeguarding Policy

INSO is fully committed to safe recruitment, selection, and vetting of all potential new staff, trustees and volunteers. We ensure rigorous compliance with our Code of Conduct and Safeguarding Policy throughout the recruitment process. INSO is a member of the Misconduct Disclosure Scheme, and the selected candidate will be required to undergo the relevant misconduct disclosure checks as part of the final hiring steps.

Terms & Conditions:

Applicable terms and conditions will be applied in accordance with the relevant regulations and organisational policies, and will be discussed with candidates during the final stages of the recruitment process

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Job City Cameroon

Cameroon

International NGO Safety Organisation - INSO

The International NGO Safety Organisation (INSO) is a British charity that supports the safety of aid workers by establishing safety coordination platforms in insecure contexts.INSO provides registered NGOs with a range of free services including real-time incident tracking, analytical reports, safety related data and mapping, crisis management support, staff orientations and training.INSO services help NGOs with their day-to-day risk management responsibilities and improve their overall situational awareness to support evidence-based humanitarian access decisions.ContextContemporary armed conflict poses unprecedented challenges to humanitarian organisations in delivering aid to vulnerable populations.Whereas in the context of international armed conflicts aid workers are attributed formally recognised protection under international humanitarian law; today the changing nature of conflicts and the proliferation of non-state armed groups often mean that this assurance is no longer guaranteed.Across the globe, aid workers are subject to violent attacks with 2 - 4 deaths per week worldwide.While many NGOs take individual measures to mitigate the risks, coordinated action between agencies - seen by many as the more important requirement - has lagged behind with no common system at field level prior to 2011.INSO was designed to fill this gap and today provides the humanitarian sector with a globally standardised mechanism for establishing and operating such platforms wherever they are needed.Humanitarian AccessHumanitarian access is the ability of NGOs to reach populations in need as well as the ability of those populations to reach the aid and protection they need. It is a complex and ever changing dynamic involving a host of considerations and challenges.INSO works to support the first side of this equation - NGOs accessing populations in need - by improving situational awareness and enabling humanitarians to make more evidence-based access decisions.Of course, situational awareness alone does not create humanitarian access - and can do the opposite - but where NGOs are seeking to expand access high quality, relevant and up to date safety information has been shown to play a vital role in the process.AccountabilityAny co-operation mechanism is only as good as the participation it enjoys from its members, which is why all INSO platforms are started and monitored by the humanitarian communities they serve through a voluntary Advisory Board.Each Advisory Board represents the NGO community towards INSO in that country and holds concrete powers to set the services and monitor INSO's performance in delivering them.This simple yet highly effective mechanism guarantees transparency, participation and accountability even as the context changes.Internally, INSO ensures the confidential management of information and registration processes and provides a comprehensive internal policy environment that guarantees accountability and protects against risk.ImpactSince 2011, INSO has revolutionized the humanitarian safety coordination sector by introducing a robust and high quality field safety platform model that has been deployed in some of the world’s most high-risk settings.The strong focus on humanitarian principles and exclusive NGO-only membership criteria have caused INSO to become generally accepted as a standard component of modern humanitarian response offering independent frontline reporting and coordination services that save lives, strengthen operational practice and enable humanitarian access.

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0 USD Cameroon CF 3201 Abc road Full Time , 40 hours per week International NGO Safety Organisation – INSO Organisation BackgroundFounded in 2011, the International NGO Safety Organisation (INSO) is an international non-governmental organisation that supports humanitarian aid workers by establishing safety coordination platforms in insecure contexts.INSO provides registered NGOs with a range of free services, including real-time incident tracking, analytical reports, safety-related data and mapping, crisis management support, staff orientations and training. INSO works in 26 of the world’s most insecure countries, with its headquarters in The Hague, the international city of peace and justice.Overall Purpose of RoleThe Senior IT Officer is primarily responsible for providing IT and application support to all INSO offices and for implementing projects centred around organisational IT standardisation and compliance. A position requirement is to travel to INSO country missions for project-based periods, to implement projects and provide hands-on support at the relevant locations.The postholder assists the IT Manager in delivering IT support services to INSO staff and offices – acting primarily as first-line support for country offices during visits, and as second-line support to INSO country offices in general, resolving issues in person or remotely via phone or internet-based communication as needed. A particular aim of the role is to strengthen the IT function’s ability to support INSOs' Francophone offices and staff.Main Duties and Responsibilities

Provide on-demand support for hardware, software, and installation issues via TeamViewer and Microsoft Teams to all staff, in coordination with country office IT teams.
Travel between various INSO Francophone country offices and Satellite offices to review IT policy compliance and assist country office teams through project-based activities.
Act as an IT Support focal point between the HQ IT team and INSO country offices.
Provide ad-hoc training and guidance to country office teams on INSO IT technologies and policies (French and English).
Reviewing Country Office Information Technology infrastructure and equipment, and completing projects to upgrade, replace or configure these to INSO standards.
Assist Country Office teams with managing INSO SharePoint sites, including permission structure guidance and usage training.
Provide in-person or remote “IT onboarding” sessions for new hire staff.
Install and configure new and used computers to INSO IT standards, including operating systems and applications.
Assist in developing tutorials for INSO IT tools, applications, and services.
Assist in developing guidelines for Cybersecurity and IT awareness.

Knowledge, Skills, and ExperienceEssential

2-4 years of professional experience supporting IT services.
Experience within the Humanitarian (INGO) context, including frequent travel and working in potentially high-risk countries.
Extensive experience with Windows operating systems and other Microsoft technologies, such as Entra ID, Microsoft 365, Office 365 applications, Exchange Online, and SharePoint Online.
Knowledge of modern Cybersecurity awareness and practices
Familiarity and experience with Microsoft Intune device deployment and Intune Device management.
Knowledge of network concepts and Wi-Fi connectivity troubleshooting.
Professional working proficiency in written and spoken French and English.
Eligibility and ability to travel frequently across INSO’s countries of operation.
Degree in Information Technology or a related field, or equivalent practical experience.
Demonstrated experience working effectively in a fully remote team with predominantly remote customers.

Behavioural Competencies

Autonomy - Able to work independently with remote supervision
Multitasking - Able to manage work demands across multiple locations
Communication - Strong cross-cultural communication skills; able to explain technical concepts clearly to non-technical staff
Adaptability - Adaptable and resilient when working in austere or insecure environments
Customer-service oriented - patient, approachable, and responsive
Accuracy - Strong documentation and reporting skills

INSO’s Safeguarding PolicyINSO is fully committed to safe recruitment, selection, and vetting of all potential new staff, trustees and volunteers. We ensure rigorous compliance with our Code of Conduct and Safeguarding Policy throughout the recruitment process. INSO is a member of the Misconduct Disclosure Scheme, and the selected candidate will be required to undergo the relevant misconduct disclosure checks as part of the final hiring steps.Terms & Conditions:Applicable terms and conditions will be applied in accordance with the relevant regulations and organisational policies, and will be discussed with candidates during the final stages of the recruitment process

2026-07-19

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