Médecins Sans Frontières, founded in 1971, is an international medical humanitarian organization that provides emergency medical assistance to people affected by conflict, epidemics, disasters or exclusion from health care. Our teams are made up of tens of thousands of medical professionals, logistics, administrative and various other professions, all guided by our medical ethics and our principles of impartiality, independence and neutrality.
MSF WaCA, created in 2019, is the first MSF headquarters in Africa, and responds to the desire to reinvent the MSF movement after 50 years of humanitarian actions in the world, for more access to care, more reactivity and proactivity for greater medical coverage of affected populations in the world.
Why join us?
You are preparing to become a member of the MSF family, with over 50 years of emergency medical action that earned the Nobel Peace Prize in 1999.
We are an inclusive organization that considers social and professional well-being a right for all and provides an environment that takes into account the diversity of each member.
MSF WaCA claims an African anchorage that considers the local expertise with which it contributes in the implementation of its activities and makes each member, a key actor of the new dynamics of the humanitarian action in the world.
We Are Looking for: MOBILE IMPLEMENTATION OFFICER (MIO)-HEALTH QUALITY IMPROVEMENT
Direct Manager: Healthcare Quality Improvement Manager
Working %: 100%
Position Based in: Abidjan
Mobility: 80% on Field, 20% on HQ office
Type of Contract: Fixed-Term Renewable
Position to be filled: As Soon As Possible
A Healthcare quality improvement officer in healthcare is a health care professional that works to improve patient care, patient safety, and patient outcomes, and works to identify problems, finding solutions, and measuring outcomes.
S/He will coordinate all QI initiatives at mission, and ensuring implementation of policy and procedures, process improvements to promote healthcare at the field level.
S/He focus on quality control and healthcare initiatives that drive major changes in healthcare improvements within the healthcare sector. Quality improvement (QI) reflect MSF goal to improve quality of health and healthcare through the three following aims: access to care, better care, and healthy people and communities. That goal is met through improving patient engagement, clinical workflows of healthcare workers, and use of mobile technology integration in the healthcare system.
Mobile Implementation Officer for Healthcare Quality improvement also works to improve quality standards through communication, decreasing Healthcare Acquired Infections cases, and improving patient outcomes.
A MIO Healthcare Improvement is at the forefront of innovation and change in the health facilities at MSF field level.
Main responsibilities / Activities
- In collaboration with the Healthcare quality improvement (QI) manager, plan, design, implement, and maintain a comprehensive medical practice continuous quality improvement (CQI) program including utilization management and risk management.
- Assists in educating new staff, including physicians and Nurses, about QI systems and requirements.
- Participate in departmental or hospital risk, safety, Infection Prevention Control (IPC) quality committee meetings.
- Collaborate with and communicate with medical staff, Supervisors and Managers on the field and QI committees to identify quality problems that must be improved and communicate with HQI Manager to ensure that problems are properly identified, documented, and resolved.
- S/He assists with onsite training with QI and IPC Committees and clinical staff that are responsible for safety and quality care.
- S/He Monitors medical practice efforts to ensure compliance with internal and external QI standards.
- Reviews medical records and other documentation to ensure quality care.
- Generate change concepts and change ideas to improve program/project performance,
- Plan and tests change ideas for scale up.
- Promote the importance of Patient Safety Culture as a Subject Matter Expert in clinical quality, modelling no shaming and non-blaming behaviours.
- Ensure Patient Safety Incidents reporting in a timely manner.
- Facilitate systems analysis, using QI Tools, flow charting, and root-cause analysis
- Work with IPC teams to decrease healthcare acquired infections (HAI), working to ensure compliance to IPC operational policies and procedures throughout the healthcare field mission, as well as setting strategies to run surveillance of infections.
- S/He analyses performance metrics related to top diagnoses, clinical procedures, and operational performance to recommend valid solutions. S/He may focus on clinical prioritization, service quality, provider and patient feedback and improvement initiatives.
- S/He acts as knowledge experts for continuous improvement activities in field for all clinical, functional, and administrative areas. They monitor various department processes, such as care complaints and medical record assessments, to recommend actions to address any risks or vulnerabilities.
- Oversee and ensure compliance with MSF standards, as well as those of the Minister of Health.
- In collaboration with the HQIM, design and execute training, workshop to enhance risk management and quality improvement in healthcare is all part of a quality management system that is working toward improvement in healthcare services.
- Encourage the use of service level quality assessment and monitoring tools and the Quality Improvement Project Overview (QuIPo)
Education / Qualification /Pre-requisites
- Bachelor’s degree in health Sciences (Registered nurse, midwife or medical doctor) or health-related field
- Master’s degree preferred in healthcare quality Improvement fields
- Good Strategic Vision skills;
- Communication skills
- Good Leadership skills;
- Strong People Management and Development skills;
- Strong Service Orientation skills;
- High level skills in Teamwork and Cooperation.
- Ability to work under pressure and within tight and often changing deadlines whilst maintaining the appropriate priorities and communication
- Excellent problem solving skills
- Self-driven, committed and able to work effectively in teams
Professional experience required
- A minimum of (5) years of healthcare experience with clinical practical knowledge in hospital settings.
- At least three (3) years of experience in healthcare quality improvement with practical knowledge on incident and risk management, quality management methods and their functional applications at various hospital levels.
- Familiar with standard quality improvement tools like Six Sigma, root cause analysis and statistical process control.
- Desirable working experience with MSF in management and supervisory projects positions (Project medical referent, Nursing Activity Manager, Medical Activity Manager) or other humanitarian NGO’s in developing countries.
- Fluency required in either English or French and the candidate must be able to communicate professionally in the other.
- MS Office suite (mainly MS Word, Excel and Powerpoint)
MSF offers equal recruitment and development opportunities without any form of discrimination based on gender, religion, sexual orientation, ethnicity, geographical origin, physical disability or any other discriminatory ground.
Female candidates who meet the requirements are strongly encouraged to apply.
N.B.: This job description provides a framework for the main responsibilities and primary activities of the position. It is not exhaustive. Therefore, the responsibilities and activities of the position may differ from those described in this job description due to organizational and operational needs.
Deadline: February 20th 2024 18:00 GMT
Only shortlisted candidates will be contacted
- Job City Abidjan