Protection Officer – GBV & Protection Case Management Supervisor 14 views0 applications

Danish Refugee Council, one of the world’s leading humanitarian NGOs, is currently looking for a highly qualified: Protection Officer – GBV & Protection Case Management Supervisor for our operations in our Mai-Tsebri (1), Adi-grat (1), Sherero (1) Field Office.

Instruction for applicants:
All applicants must upload a cover letter and an updated CV in English. Please ensure that your CV does not exceed three pages. Applications with CVs longer than the specified limit may not be considered.

Overall purpose of the role

Under the supervision of the Protection Team Leader, the Protection Officer – GBV & PCM Supervisor will oversee and implement general protection case management activities in line with international standards, best practices, and DRC’s Protection Case Management SOPs, GBV Case Management SOPs and guidelines. Protection Officer (GBV and Protection Case Management supervisor) will be primarily responsible for ensuring the quality, effectiveness, and technical soundness of PCM and GBV case management services provided by both Protection Assistant-PCM caseworkers and GBV caseworkers.

The supervisor will work to strengthen the technical capacity of the case management team, ensure proper documentation and adherence to standards, and promote staff well-being and professional development. S/he will supervise the implementation of general protection case management, GBV case management activities carried out by the PCM case workers based in Sheraro, Adi-grat and Mai-Tsebri. The Officer will manage individual protection cases with technical support from the Protection Specialist- Case Management and in close coordination with the Protection Manager. Furthermore, the Officer will be responsible for developing and strengthening relationships with other agencies, local governance structures, and partners in their respective operational areas.

Your main duties and responsibilities will be:

• Provide ongoing technical guidance and mentorship to Protection Assistant-GBV caseworkers and Protection Assistant- PCM caseworkers, ensuring adherence to GBV case management principles, the Inter-Agency GBV Case Management Guidelines, and survivor-centered approaches, Protection Case Management Guideline.
• Promote staff well-being by creating a supportive environment and facilitating regular debriefings and reflective practices.
• Implement assigned general protection case management activities in line with international standards, best practices, and DRC protection monitoring guidelines.
• Support case workers during case identification, assessment, planning, intervention, and follow-up for professional case management processes in support of vulnerable beneficiaries.
• Conduct individual supervision sessions with each Protection Assistant- GBV caseworker and Protection Assistant- PCM Caseworkers on a weekly basis, dedicating at least one hour per session to review case progress, discuss challenges, and provide technical feedback.
• Facilitate bi-weekly case management team meetings to encourage peer learning, case conferencing, and team cohesion.
• Perform a thorough review of case files on a bi-weekly basis to ensure the quality, accuracy, and confidentiality of documentation.
• Conduct regular capacity assessments of Protection Assistant- GBV caseworkers and Protection Assistant- PCM caseworkers, identify strengths and gaps, and develop targeted action plans to address performance and learning needs.
• Develop monthly supervision plans in collaboration with each caseworker to prioritize follow-up, capacity building, and mentoring activities.
• Monitor the quality and consistency of data entry into systems, ensuring accurate reporting and data protection protocols are followed.
• Provide direct supervision and mentoring to case management staff, enhancing their technical competencies.
• In collaboration with Case Mgt Specialist, identify training needs and develop capacity-building plans for staff and volunteers involved in Protection Case Management (PCM and GBV case management.
• Deliver training sessions, coaching, and on-the-job support to strengthen staff and volunteers’ understanding of Protection Case Management and GBV guiding principles, case management, psychosocial support, referral pathways, and documentation.
• Provide direct case management support for complex, high-risk, or sensitive cases that require advanced intervention or where additional support is necessary.
• The role holder is responsible for identifying, and responding to the needs of the direct beneficiaries, coordinating and collaborating with fellow (equivalent) staff, and other agencies including government bodies working in the areas.
• Ensure that all interventions uphold the safety, dignity, and confidentiality of survivors and adhere to best practices in survivor-centered response.
• Undertake any other protection-related tasks assigned by the Protection Team Leader, including support in assessments, coordination, reporting, or community-based protection activities as needed
• Reporting and administrative responsibilities
• Ensure the maintenance and regular update of case management database and other relevant trackers;
• Responsible for entering client data on the DRC Case Management IM system or excel forms (as appropriate) in a timely manner
• Ensure all necessary materials for case managements are procured in timely and quality manner

Experience and technical competencies:

• Minimum of 3 years’ experience in PCM/CP/GBV case management supervision;
• Experience in the project locations is strongly preferred;
• Experience in direct implementation of protection case management activities
• Proven record of community engagement and consultation, such as assessments, trainings, workshops, or awareness sessions
• Technical understanding of core protection concepts, PCM/GBV prevention and response strategies in line with best practices and ethical data collection and data protection protocols;
• Experience in identifying and responding to needs of particular vulnerable individuals of people of concern based on protection risks, age, gender, and diversity analysis, and/ or other criteria;
• Field experience in emergency context is highly desirable
• Strong planning, organizational, analytical and problem-solving skills with the ability to work both independently and within a team;
• Integrity, strong work ethic, and ability to consistently meet deadlines under pressure;
• Commitment to learning and implementing organizational policies and procedures;
• A sensitive approach to external representation
• Full proficiency in Microsoft Office, including Word and Excel; proficiency in Kobo and other data collection/analysis tools desirable

EDUCATION: (include certificates, licenses, etc.)

• University degree in social work, Sociology, Psychology, social science, law or other relevant fields from a recognized institution.

LANGUAGE: (indicate Fluency level)

• Excellent skills in speaking, reading and writing English, and Tigrigna

In this position, you are expected to demonstrate DRC’ five core competencies:

Striving for excellence: You focus on reaching results while ensuring an efficient process.

Collaborating: You involve relevant parties and encourage feedback.

Taking the lead: You take ownership and initiative while aiming for innovation.

Communicating: You listen and speak effectively and honestly.

Demonstrating integrity: You uphold and promote the highest standards of ethical and professional conduct in relation to our values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.

We offer

Contract length: 5 Months

Required Employee: 3

Contract Type: National Contract

Band: H2 – Non-Management

Designation of Duty Station: Adigrat, Mai-Tsebri & Sheraro, Ethiopia Field Office.

Start date: 1st August 2026

Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for National employees