The Opportunity
Living Goods has developed and proven a cost effective, high-impact community health care model using a business-minded focus on innovation, paired with critical public health delivery. As we have grown, with more than 2,000 Community Health Promoters across 18 districts planned for next year, ensuring effective quality and Monitoring & Evaluation is paramount. We seek an innovative Quality Control Manager with a deep understanding of QC and M&E to join our team and lead our strategy development and implementation of effective QC processes. This new role will be based in Kampala and will manage a QC team and coordinate with the field teams on a range of initiatives to drive continual performance improvement.
The Quality Control Manager will work with the Director of Health and Government Relations, to develop customer survey mechanisms, analysis to inform and improve field performance and customer satisfaction, and support to field teams to help implement recommendations. The goal is to ensure that world-class community health services are provided across the network on a continuous basis as we grow.
The ideal candidate is a data-driven, detail-oriented individual with experience managing M&E, field assessments and customer satisfaction surveys. He or she is both hands-on and able to do project design, planning and assessments and is passionate about community health care.
Responsibilities:
- Develop strategies for ongoing QC processes and evaluation. Design survey tools and processes.
- Oversee continual assessment of quality of service and quality of data by managing ongoing QC calls to clients and field surveys, and analysis of collected data.
- Ensure feedback loops to branch teams and corrective actions implemented.
- Be hands on to make calls to constantly have ear on the ground and assess QC protocols.
- Review and analyse data from branch staff visits to CHPs and work with Branch teams to identify issues.
- Organize and support annual recertification for all CHPs to ensure a constant knowledge base for all health workers.
- Identify quality improvement needs of the CHP and Branch Teams and propose training topics.
- Lead and strengthen quality control of our data to assure the integrity of data for analysis, tracking, validation, cleaning, and accurate entry into DHIS database.
Qualifications:
- University degree, MBA or advanced degree in Monitoring & Evaluation preferred.
- Minimum 4 to 5 years or more experience in monitoring and evaluation of project/program level activities, data analysis and evaluation
- Proven experience managing a team
- Strong analytic skills, able to identify a story and convey insights from the numbers.
- Strong communicator; strong analytical skills; able to collaborate across departments.
- Proven skill in developing and delivering training to audiences with diverse backgrounds
- Willingness to travel across Uganda with an estimated 30% of time spent on the road.
Compensation
A competitive salary and benefits package commensurate with experience including health insurance and bonus opportunity. The opportunity to be your best while making lives better for those in need.
What is Living Goods?
Living Goods supports networks of ‘Avon-like’ micro-entrepreneurs who go door-to-door teaching families how to improve their health and wealth while selling affordable, high-impact products like basic medicines, fortified foods, water filters, clean cook stoves, and solar lights. Living Goods seeks nothing less than a disruptive reinvention of distribution in emerging markets, through networks of franchised micro-entrepreneurs who leverage Living Goods’ brand, buying power and mobile marketing tools to deliver vital products at accessible prices to the people who need them most. By combining the best practices from the worlds of micro-enterprise, franchising and public health, Living Goods is creating a fully sustainable system to improve the health, and wealth, of underserved communities.
More Information
- Job City Kampala
