Digital Communication Trainee (Relaunched) 26 views0 applications

Introduction

The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfilment of the wish to return home.

The Danish Refugee Council was founded in Denmark in 1956 and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Based in Copenhagen (Denmark) and present in forty countries, the Danish Refugee Council is a non-profit-making, politically independent, non-governmental and non-denominational relief organization.

Our vision is a dignified life for all displaced. All our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.

1. Background

DRC has been present in West and Central Africa since 1998. DRC’s regional office for West Africa & Americas is based in Dakar, Senegal, and covers twelve countries outside Senegal.

The Cameroon country office opened in 2018 and currently comprises a coordination office in the capital Yaoundé, a base in Bamenda covering the Northwest region, a base in Garoua Boulaï covering the Adamaoua and East regions, and a base in Maroua for the Far North. DRC’s interventions in these areas include providing assistance to vulnerable populations, especially IDPs and refugees to enable them to meet their basic needs and protection, providing durable solutions to the ultra-poor while rendering them resilient to shocks via resilience and peacebuilding activities. Due to the lack of emergency response services to the newly displaced in the NWSW regions, the DRC has stepped in with emergency protection and multipurpose cash in the NW region in collaboration with three national organizations as partners.

The DRC Nigeria country office was established in 2015 and operates through a coordination office in Abuja and multiple field bases across the North-East, including Maiduguri (Borno State), Mubi and Yola (Adamawa State), and Mafa. DRC’s work in Nigeria focuses on assisting conflict-affected populations impacted by the protracted humanitarian crisis in the Lake Chad Basin, particularly internally displaced persons, returnees, and vulnerable host communities. Programming includes emergency response, protection services, shelter and settlements, WASH, economic recovery, armed violence reduction, and community-based peacebuilding. Building on an integrated approach, DRC combines life-saving assistance with longer-term resilience support and durable solutions in areas of return and displacement.

2. Purpose

The Digital Communication Trainee will support DRC Cameroon and DRC Nigeria (mutualized position) in strengthening the visibility, reputation, and digital presence of DRC in both countries, ensuring alignment with DRC’s global branding standards.

Based at the Coordination Office, and under the supervision of the PDQ Manager (PDQM) based Yaoundé, the person will assist in the development and implementation of DRC’s digital communication strategy, including content production, social media management, and online audience engagement in Cameroon and Nigeria. The person will contribute to producing high-quality digital materials (texts, visuals, photos, shorts, videos) and disseminating them across multiple channels, supporting DRC’s positioning as a key humanitarian and development actor in the region. In close collaboration with programme teams, the role will also support the development of communication assets for private foundations, corporate partners, and other alternative funding prospects.

NB : Please note that DRC cannot offer an expatriate contract to a citizen of the country where the position is based. If a Cameroonian is selected, the position will be nationalized, aligned with national Band H, and its title will become Digital Communication Officer.

3. Duties and Responsibilities

Under the management of the PDQM, the Digital Communication Trainee will have the following main responsibilities:

A. Digital Communication Strategy/ Branding

• Support the development and roll-out of the digital communication strategy for DRC Cameroon and DRC Nigeria.
• Ensure that DRC Cameroon and DRC Nigeria’s image is consistent with global branding guidelines, in collaboration with DRC Global Communication Team.
• Support the update of both Cameroon and Nigeria webpages on DRC Global website
• Contribute to safeguarding the organization’s e-reputation across all digital platforms.

B. Content Production and Dissemination

• Produce and adapt high-quality digital content (texts, visuals, photos, shorts, videos, infographics) to highlight DRC’s programmes, impact stories, events, and advocacy messages.
• Ensure cross-channel dissemination of content through social media, newsletters, e-mail and other digital tools.
• Ensure regular communication with donors related to content on DRC’s projects they support.

C. Social Media Management

• Update, maintain, and improve DRC’s social media platforms (including the creation of a dedicated Facebook page for both countries, in Cameroon and Nigeria.
• Animate and moderate DRC Cameroon/Nigeria social media communities in line with safeguarding and communication protocols.
• Ensure communication with DRC Global Communication team to share content on DRC Cameroon and DRC Nigeria on DRC Global social media (Facebook, LinkedIn, X/Twitter, Instagram)

D. Digital Analytics

• Track and analyse the performance of digital campaigns, social media metrics, and newsletters for Cameroon and Nigeria.
• Support the development of KPIs to measure visibility, engagement, and outreach across both countries.
• Produce regular analytics dashboards and suggest improvements to enhance digital impact.
• Conduct continuous monitoring of digital trends, NGO communication practices, and innovative tools relevant for humanitarian communication and alternative funding.
• Provide recommendations to the PDQM and SMT on opportunities for visibility, audience growth, or improved engagement.

E. Fundraising/ Outreach Activities

• Assist in preparing visibility campaigns, events, workshops, salons, alternative funding engagement initiatives, and donor-facing communication materials.
• Contribute to developing communication assets for private foundations, corporate partners, and alternative funding prospects.

F. Internal Coordination

• Coordinate closely with programme teams in both Cameroon and Nigeria to gather information, success stories, and multimedia content.
• Collaborate with field communication focal points to ensure consistency of messages and compliance with DRC standards.
• Contribute to internal communication tools (briefs, updates, internal newsletters) as requested by the PDQM.

In addition to the above, the Digital Communication Trainee may be asked to carry out other duties requested by the PDQM, Head of Programme, or Country Director.

4. Required Qualifications

• At least 2 years’ experience in communication, marketing, or digital content creation
• University Degree in communication, journalism or similar or equivalent professional qualification
• Solid understanding of major social media platforms: Instagram, Facebook, LinkedIn, X (Twitter), TikTok
• Basic knowledge of digital marketing principles: SEO, content scheduling, analytics, community management
• Basic video production skills (shooting short clips, simple animations)
• Proficiency with common digital tools (Canva, Publisher, etc.)
• Excellent verbal and written communication skills, ability to adjust communication to various stakeholders and audiences
• Attention to detail, organizational skills, and ability to follow brand guidelines
• Proven interest in international development and the humanitarian field
• Fluency in written and spoken both English and French

b) Desirable

• Experience working for the humanitarian or development sector (INGOs, NGO, IOs)
• Experience with advanced design or editing tools: Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro)
• Experience with email marketing tools: Mailchimp, Sendinblue, HubSpot CRM
• Familiarity with influencer outreach

5. Required Skills & Qualities

• Core Competencies of DRC:
  • Striving for excellence
  • Collaboration
  • Taking the lead
  • Communication
  • Demonstrating Integrity
• Ability to work in a multinational and multicultural environment
• Proactivity, with a sound commitment to teamwork and with a spirit of genuine collaboration
• Excellent communication skills, as well as patience and politeness, are required
• Multi-tasking and Organizational skills are necessary
• Adaptable and Flexible
• Proven analytical and critical thinking skills
• Exemplary sense of ethics in the workplace
• Team-oriented & good sense of humor

6. General Regulations

• The employee shall follow DRC instructions on safety, confidentiality and ethical guidelines, including the Code of Conduct and the Humanitarian Accountability Framework
• Employee should not engage in any other paid activity during the DRC contract period without prior authorization
• Employee should not engage in any activity that could harm DRC or the implementation of any project during the DRC contract period
• Employee should not give interviews to the media or publish project-related photos or other material without prior authorization
• Employee shall return all borrowed equipment for the project to DRC after the end of the contract period or upon request