Project Officer - Accountability, April 2026

Catholic Relief Services a Development Organization is seeking qualified, experienced, and highly motivated Project Officer – Accountability who will manage KIDSS project Feedback and Response Mechanism (FRM). The FRM aims to strengthen project accountability by providing a channel for community members to raise questions, suggestions, and concerns about the project and services received and by outlining actions to be taken in response. You will ensure all cases are addressed and closed appropriately, provide continuous sensitization to project staff, partners, and the communities on accountability and safeguarding, and monitor additional data collection needs related to project accountability. You will be working directly with zonal teams, local partners, and community members, coordinating, as needed, various monitoring, evaluation, accountability, and learning (MEAL)-related project activities and events in support of Catholic Relief Services’ (CRS) work serving HIV infected and affected OVC and their caregivers. Your service and community relations skills ensure that the local partners and communities feed into and benefit from the project that consistently applies best practices and continuously works towards improving its impact.

Your work will ensure that the KIDSS project apply best practices in accountability and constantly work towards improving the impact of its benefits to those we serve.

The position is based in Yaoundé/Cameroon

Primary Responsibilities:

· Lead the roll out of the project’s feedback and response mechanism (FRM), conducting orientations and trainings for CRS, NECC, and other partner staff.

· Lead the implementation of the project’s FRM, actively seeking and responding to feedback from all members of targeted communities and other stakeholders as defined by the FRM.

· Conduct continuous sensitization and capacity building with project staff, partners, participants and communities on accountability and safeguarding principles and on how to use the project’s FRM.

· Monitor and resolve any deficiencies detected in FRM channels, including telephone numbers/hotline(s), suggestion boxes, feedback registers, and complaint forms/ face-to-face reporting. Ensure all applicable parties have access to these reporting channels.

· Lead the entry of complete and detailed feedback into CommCare database and ensure all cases are addressed and closed appropriately. Compile, analyze, and write weekly tallies and monthly reports related to the project’s FRM.

· Resolve cases that can be dealt with immediately, work with MEAL Project Officers, Zonal Leads, and KIDSS Senior Leadership to resolve more complex cases, and escalate any sensitive cases, as defined by the FRM.

· Support the coordination and monitoring of project MEAL activities at the field level, ensuring implementation schedules are met as per the detailed activity plan, and that adherence to MEAL-related systems for quality project implementation are strengthened.

· Coordinate communication and facilitate MEAL and FRM-related information sharing among the project team, implementing partners, and project participants at the community level to assist local partners in strengthening community interest, involvement and support networks.

· Liaise with various community stakeholders and mobilize them to ensure full involvement of community leaders, community representatives, and local government representatives in the overall implementation and improvement of project FRM and wider MEAL activities.

· Contribute to program learning by posing thoughtful questions, reflecting upon and sharing with project management the information gathered from community members and partners.

Qualifications and Experience:

· Bachelor’s Degree required. Degree in social work, social sciences, international development, statistics, International Relations, or MEAL would be a plus.

· Minimum of 3 years of work experience in community development, mobilization project support, ideally in the field of MEAL and for an NGO.

· Experience in developing and managing accountability mechanisms required

· project support, ideally in the field of MEAL and for an NGO.

· Experience working with partners, participatory action planning and community engagement.

· Experience implementing and monitoring accountability systems and collecting relevant data with mobile devices.

· Experience working in emergency context and Capacity strengthening experience are plus.

· Ability to work independently, under pressure, to plan and prioritize work with minimal supervision.

· Strong knowledge and experience using MS Windows and MS Office packages (Excel, Word, PowerPoint).

· Knowledge of other data collection and management software (Kobo, CommCare, etc.)

Required Languages

· High level written and oral proficiency in French and English required.

· Additional local languages a plus.

Personal Skills

· Observation, active listening and analysis skills with ability to make sound judgment

· Good relationship management skills and the ability to work closely with local partners and community members

· Attention to details, accuracy and timeliness in executing assigned responsibilities

· Proactive, results-oriented and service-oriented

Required Travel: Must be willing and able to travel up to 40% in the 10 project regions and occasionally to other CRS offices.

Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.

How to apply

Application Process:

Application files including Cover letter and CV, 3 References, and copies of relevant supporting documents to the application should be forwarded to:

The Resident Representative

PO Box 1851, Yaoundé – Cameroon or by email to: [email protected] specifying “**Project Officer – Accountability KIDSS “**in the e-mail subject line

Closing date: March 30^th, 2022 at 4:30 pm

Incomplete applications or applications received after the deadline will not be considered.

This position is a local position and only open for National Cameroonians in country.

Females’ candidates are strongly encouraged to apply, and only shortlisted candidates will be contacted.

By applying to this job, I understand and acknowledge that this organization requires its staff to treat all people with dignity and respect and to actively prevent harassment, abuse, exploitation, and human trafficking. Further, I understand that if I am a successful candidate, I will be subject to a comprehensive background check, and my personal/professional references will be asked to evaluate my behaviors related to the agency Safeguarding Policy

More Information

Job City Yaoundé

Catholic Relief Services Yaoundé

Catholic Relief Services

Catholic Relief Services was founded in 1943 by the Catholic Bishops of the United States to serve World War II survivors in Europe. Since then, we have expanded in size to reach more than 100 million people in 101 countries on five continents.

Our mission is to assist impoverished and disadvantaged people overseas, working in the spirit of Catholic social teaching to promote the sacredness of human life and the dignity of the human person. Although our mission is rooted in the Catholic faith, our operations serve people based solely on need, regardless of their race, religion or ethnicity. Within the United States, CRS engages Catholics to live their faith in solidarity with the poor and suffering people of the world.

CRS is motivated by the example of Jesus Christ to ease suffering, provide development assistance, and foster charity and justice. We are committed to a set of Guiding Principles and hold ourselves accountable to each other for them.

Watch what happens when little miracles touch the lives of the most vulnerable people around the world. Witness the lifesaving help and hope provided by Catholic Relief Services. Take a look at just how far your heart can reach.

As the official international humanitarian agency of the Catholic community in the United States, CRS is governed by a board of directors comprising clergy, most of them bishops elected by the United States Conference of Catholic Bishops, as well as religious and Catholic lay men and women.

CRS maintains strict standards of efficiency, accountability and transparency: 93% of our expenditures go directly to programs.

CRS' commitment to Catholic teaching

Catholic Relief Services is a manifestation of love for our brothers and sisters around the globe by the Catholic community of the United States. We protect, defend and advance human life around the world by directly meeting basic needs and advocating solutions to injustice. CRS is a pro-life organization dedicated to preserving the sacredness and dignity of human life from conception to natural death. Every aspect of our work is to help life flourish. We are resolute in our commitment to the Church and its teaching.

As a part of the Universal Church, we work with local Catholic institutions around the world. As a Catholic agency that provides assistance to people in need in 101 countries without regard to race, religion or nationality, we also participate in humanitarian initiatives undertaken by a range of groups, including governments, other faith communities and secular institutions. Although some positions and practices of these institutions are not always consistent with the full range of Catholic teaching, CRS' work with these institutions always focuses only on activities that are fully consistent with Catholic teachings.

CRS employs Catholics as well as non-Catholics. Membership in professional associations enables our staff to obtain information and technological advances that best prepare us to serve those in our care—and we do so in full accordance with Catholic teachings. Our staff members also belong to coalitions that extend the reach of services to poor people who often live in remote areas where CRS does not operate. These coalitions give CRS a platform to present effective methods and procedures that demonstrate the efficacy of Catholic approaches to health and family planning. These are our opportunities to make space in the public sphere for the Catholic viewpoint and to witness to our faith.

0 USD Yaoundé CF 3201 Abc road Fixed Term , 40 hours per week Catholic Relief Services

Catholic Relief Services a Development Organization is seeking qualified, experienced, and highly motivated Project Officer - Accountability who will manage KIDSS project Feedback and Response Mechanism (FRM). The FRM aims to strengthen project accountability by providing a channel for community members to raise questions, suggestions, and concerns about the project and services received and by outlining actions to be taken in response. You will ensure all cases are addressed and closed appropriately, provide continuous sensitization to project staff, partners, and the communities on accountability and safeguarding, and monitor additional data collection needs related to project accountability. You will be working directly with zonal teams, local partners, and community members, coordinating, as needed, various monitoring, evaluation, accountability, and learning (MEAL)-related project activities and events in support of Catholic Relief Services’ (CRS) work serving HIV infected and affected OVC and their caregivers. Your service and community relations skills ensure that the local partners and communities feed into and benefit from the project that consistently applies best practices and continuously works towards improving its impact.